PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Apr 29, 2025

Hello Michael, We're sorry for the frustration caused. We strive to provide excellent customer service and are disappointed to hear about your experience. We’ve looked into our system, and it appears we haven’t received any emails from this account. To ensure we can best assist you, please don’t hesitate to reach out to us directly at [email protected]. Our team is here and ready to help with anything you need. Thank you for bringing this to our attention—we’re committed to making things right. Warm regards, PetLab Co.

Response from PetLabCo.Apr 29, 2025

Hi there, We understand your frustration and are sorry for the inconvenience. We are committed to ensuring that all orders are delivered on time. We believe a member of our customer care team has addressed the issue. Thank you for your understanding and for allowing us to make this right. Best regards, PetLab Co.

Response from PetLabCo.Apr 28, 2025

Hallo Dietmar, es tut uns leid, wenn es zu Verwirrung gekommen ist. Wir melden unsere Kunden nicht ohne deren Zustimmung für ein Abonnement an. Solange "Einmalkauf" ausgewählt ist, werden Sie nicht in ein Abonnement aufgenommen oder wiederholt belastet. Bitte teilen Sie uns Ihre Bestellnummer mit, damit wir den Vorgang für Sie weiter prüfen können. Mit freundlichen Grüßen PetLab Co.

Response from PetLabCo.Apr 28, 2025

Hi Lorraine, We appreciate your feedback and understand your frustration with the difficulty you've experienced reaching our customer service team. Our goal is to offer top-notch assistance; however, high call and inquiry volumes may sometimes result in extended wait times. We're sorry for this, and thank you for your patience. Could you please share your Order ID so we can take a closer look at your account and see how we can assist you further? Best regards, PetLab Co.

Response from PetLabCo.Apr 28, 2025

Hi Darlene, We understand your frustration with the delay in receiving your auto-ship order. We're sorry for the inconvenience this has caused. We are committed to providing excellent customer service and will investigate this matter further. Could you please provide your order ID? Best regards, PetLab Co.

Response from PetLabCo.Apr 25, 2025

Hi Kyle, We're sorry for any inconvenience we may have caused. As we are currently receiving a higher volume of inquiries, our response times may be slower than expected. To help resolve this, could you please provide your order ID? A member of our team will look into this and assist you further. We appreciate your patience and are sorry for the inconvenience. Kind regards, PetLab Co.

Response from PetLabCo.Apr 25, 2025

Hi there, We understand your frustration with being unable to update your card information. We're sorry for the inconvenience caused. We would like to assist you further with this. Kindly provide your order ID, and one of our customer care team members will get back to you asap. Thank you! Warm regards, PetLab Co.

Response from PetLabCo.Apr 25, 2025

Hi Cassandra, We understand your frustration with the difficulties you encountered while trying to correct your shipping address. We are committed to providing exceptional support; however, during peak times, call and inquiry volumes may result in longer wait times than we would like. We appreciate your understanding and are sorry for any inconvenience. We're committed to addressing these issues. Would you mind sharing your order ID? Best regards, PetLab Co.