PetLabCo.Reviews of thepetlabco.com

Dishonest and unethical I, like other reviewers purchased 1 pot of PetLab Probiotic as I had a pretty good suspicion that my dog would not eat the chews, but as they claim to be so good for gut health, I was will to pay a one-off fee to try. Imagine my surprise when a short while later, an email arrives telling me another pot is on the way as per my 'subscription'. So naturally, I sought out the website to cancel said 'subscription' asap (the email I received was a no-reply type). The website had a FAQ. One of which posed the question 'how do I unsubscribe?'. It stated that before you can do this, you must open a 'customer portal account' - really? So I attempted to do just that - I gave my email address and a made up password and was told that a verification email would be sent to my email address. I IMMEDIATELY went to my email and clicked on the link and it told me the link had expired So I repeated the process and it said it had expired So I repeated the process and it said it had expired So I repeated the process and it said it had expired TEN times I tried to activate this "customer portal" and it just does not lead to anything. So, I tried call the telephone number (which is in the States btw (!) ). This did not connect to anything. I've emailed and await a reply. So now I've reported fraudulent activity on my card to my bank. DO NOT give your bank details to this company.

CHECK YOUR CREDIT CARD PURCHASE AND CALCULATE EACH ORDER CAREFULLY!! If I could give 0 star, I would. I had a subscription for my dog for multiple jars of joint and probiotic chews. On one occasion in January, the price displayed on the subscription did not reflect what was being charged on my credit card. Upon cross-referencing the prices, petlab did not understand how a price discrepancy had happened and why I was charged a different price vs what was displayed on my subscription. They refunded me $42.47. Then in April, a different incident happened where the prices on my subscription was ~$85 (NOT including tax) when I added up the products myself. However, the total price displayed at the bottom of the subscription was ~$96 (NOT including tax) and was $106 after tax. I was charged $106 on my credit card. Again, I contacted customer support and they were unable to identify the cause of the discrepancy and refunded me the difference but refused to honored the lower price moving forward. I will no longer buy any products from petlab due to their dishonesty to their customers and price inconsistencies. This is unethical, and they are literally stealing money from their customers by charging them incorrectly. I strongly advise anyone who wants to continue doing business with petlab to calculate their purchases and compare the charges on your credit card every month.

I was trying to find the expected date of delivery for my order. The account doesn't show this. The phone number leaves you on hold for an extended period of time with no actual assistance. You sit there thinking you're in a queue. You're not. The email address they have will tell you they can't find your order. I confirmed the order number, email, shipping address and even sent two screenshots of the order details. The email is an auto reply template with no actual assistance. They provide a link to speak with someone, but the link is not valid. At one point the email auto template changed, showing they found my order. It was a differnet order number (very different than mine), very different order date, different shipping state. No matter what you write, you get the same template reply. This is a scam company. On your account details you have no way to view your credit card info (shocking, isn't it). You can only ADD another payment method. Again, shocking. I don't know where all these claims of happy users, I cannot get my order, speak to a person, or email actual support

I ordered 3 containers of ProBright Advanced on April 21, 2025. Was told it was out for delivery on the 25th, then 26th. I emailed to ask status and basically got nothing in return. Package finally was delivered tonight the 29th. It had been opened and 2 of the 3 containers were missing along with a package of salmon bites. Whole transaction has been disappointing. I’ve reached out to PetLabs. We’ll see if they do right.

I didn't receive Opies Nexgard plus again. I'm tired of this. Vet gave 6 refills.

I would never order from this company again . I ordered two jars of tooth cleaner . I don’t notice a difference after one jar used . But more concerning is I did not sign up for future orders or an account and after three weeks the company has attempted to bill me , and after at least 7 tries I had to block my credit card from them , could not get through on phone or email . I finally had to file a complaint with the Better Business Bureau. Finally got an email today saying they would resolve this , five minutes later they attempted to bill me again 😣 Just be careful ordering from them !!!

I’ve been trying to log in to account and will not except me.. I am trying to stop shipment because I have too much. What do I have to do to get thru. Your website log in sucks.

I have cancelled my subscription, but I’m still receiving products. Please STOP sending.