PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Mar 23, 2026

Hello Marisa, Thank you for sharing your concerns, we truly appreciate your honesty. We’re sorry to hear about your experience with the delivery service, and we completely understand how important these values are when choosing who to support. We work with third-party shipping partners to help keep delivery efficient and accessible, but we take feedback like yours seriously and will be sure to pass this along to the appropriate team for review. At the moment, we’re unable to manually select a carrier for your package. This part of the fulfillment process is automated by the system, which selects the best available carrier at the time of processing. Best Regards, PetLabCo.

Response from PetLabCo.Mar 18, 2026

Hello there, Thank you for taking the time to share your experience. I’m truly sorry to hear about the issues with your recent delivery and the frustration this has caused. I completely understand how upsetting it must be to have your package left in an unsafe location and subsequently stolen. While we rely on our delivery partners to follow proper procedures, I understand that this situation. Your feedback is important, and I will be sharing this with our shipping team to prevent similar issues in the future. Could you please share your order ID so we can locate your account and assist further? Best regards, PetLabCo.

Response from PetLabCo.Mar 18, 2026

Hello Patrick, Thank you so much for sharing your experience. We truly appreciate your thoughtful feedback! We’re glad to hear that your orders have been arriving smoothly and that you’re seeing some positive changes with your Chihuahua😊. Supplements can take up to 3 months of consistent use to truly see their potential benefits. We completely understand your concerns about the cost. While our pricing reflects the premium ingredients and rigorous standards we uphold, we continuously strive to offer competitive pricing without compromising on quality. We’ll be sure to share this with our team as we’re always looking for ways to better support our customers. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Best Regards, PetLabCo.

Response from PetLabCo.Mar 17, 2026

Hello Jette, We’re sorry to hear that you didn’t receive your package—this certainly isn’t the experience we want for you. While delivery timelines can sometimes be affected by the courier, we completely understand how frustrating this can be. That said, we’re glad to know that one of our colleagues has already arranged a replacement for your order. If there’s anything else we can assist you with in the meantime, please don’t hesitate to let us know. Best Regards, PetLabCo.

Response from PetLabCo.Mar 16, 2026

Hello Lynn, We’re sorry to hear that you’d like to cancel your subscription. We’d be happy to assist you with this process. Please note that you also have the option to cancel directly through our customer portal if that’s more convenient. In the meantime, our team will be reaching out to ensure you’re fully supported. We truly appreciate you letting us know and giving us the opportunity to assist. Kind regards, PetLabCo.

Response from PetLabCo.Mar 16, 2026

Hello Suzie, Thank you for bringing this to our attention. We’re very sorry to hear your package wasn’t delivered with proper care. That’s not the experience we want for you. We'll report this to our shipping partner. In the meantime, our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know. Kind regards, PetLabCo.

Response from PetLabCo.Mar 10, 2026

Hi J.! Thank you so much for your feedback. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.

Response from PetLabCo.Mar 9, 2026

Hi Alieda, Thank you for sharing your experience. We understand just how important timely deliveries are. Thank you for bringing this to our attention. Regards, PetLabCo.