PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Dec 22, 2025

Hello Jim, We’re very sorry to hear that you’re having trouble canceling your subscription. Could you please let us know how you processed the cancellation? Please note that subscriptions can be canceled through our customer portal, where you can also check whether your subscription is still active. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Dec 16, 2025

Hello Delilah, We’re really sorry to hear this keeps happening — we understand how frustrating that must be. Thank you for bringing it to our attention. We’ll be happy to look into this to confirm that the address on file is correct. Our team will reach out to you shortly to help get this resolved and ensure future deliveries arrive at the correct apartment. Best Regards, PetLabCo.

Response from PetLabCo.Dec 15, 2025

Hello Blake, Thank you for letting us know, and we’re sorry to hear that the delivery instructions weren’t followed. We understand how frustrating that can be, especially when you’ve clearly provided directions for all carriers. While delivery handling is managed by the shipping carrier, we’ll be happy to note your feedback and share it with our delivery partner. If there’s anything else we can assist you with or if you need further support regarding this delivery, please let us know. Best Regards, PetLabCo.

Response from PetLabCo.Dec 11, 2025

Hello Suzanne, We’re very sorry to hear that you’re still being charged after attempting to cancel your subscription. Could you please let us know how you processed the cancellation? Please note that subscriptions can be canceled through our customer portal, where you can also check whether your subscription is still active. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Dec 8, 2025

Hi Amber, We're sorry to hear your dog had this experience. Our products contain no ingredients known to be harmful to dogs. We follow stringent quality measures to provide the best products for our pets. We would like to learn more about your Shih Tzu's experience. Could you please share your Order ID with us? Thank you! Kind regards, PetLabCo.

Response from PetLabCo.Dec 8, 2025

Hi Sao, We're sorry to hear about your experience — this is absolutely not the level of service we want for our customers. While we do have Zeeko as PetLabCo.'s AI Agent to help speed up responses, you can always speak with a live representative. Our team is available between 9:30 AM–5:30 PM EST, and we’re always happy to assist you personally. Regarding the shipping concerns, we appreciate you sharing this feedback with us. Even though we partner with third-party couriers, mix-ups should not happen, and we’ll make sure this is reported to the appropriate team. If you don’t mind, please provide your Order ID so one of our Customer Experience team members can reach out directly and help resolve this for you. We truly want to make this right. Best regards, PetLabCo.

Response from PetLabCo.Dec 8, 2025

Hi Sharon, We're sorry for the frustration this has caused. Please know that we never subscribe customers without their selection at checkout. Before completing the payment, there is an order summary that clearly shows whether the purchase is billed monthly or not, so you’re always able to review this before proceeding. Regarding the account issue, you’ll need to complete the sign-up process first before you can access your customer portal. Once your account is fully set up, you’ll be able to view, manage, or cancel any subscription at any time. We also have a 'Contact Us' page on our website if you ever need additional assistance or prefer direct support from our team. To help you sort this out quickly, could you please share your Order ID with us? We’re here to help get this resolved as smoothly as possible. Best regards, PetLabCo.

Response from PetLabCo.Dec 6, 2025

Hello Edward, We’re very sorry to hear that you’re still being charged after attempting to cancel your subscription. We understand that you have more products than needed. Please note that we always recommend using the suggested daily amount to get the full benefits of the product. Could you let us know how you processed the cancellation, as we are not able to locate any emails from you. Subscriptions can be canceled through our customer portal, where you can also check if your subscription is still active. You’re also welcome to reach out directly via the “Contact Us” form on our website — this is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you and to assist with any returns if needed. We truly appreciate you bringing this to our attention and giving us the opportunity to help. Kind regards, PetLabCo.