PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jul 7, 2026

Hi Julie, We are sorry you have had this experience. Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in. Someone from our Customer Experience team will follow up with you shortly to provide further support. Thanks for bringing this to our attention. Regards, PetLabCo.®

Response from PetLabCo.Jul 7, 2026

Hi Darlene, We are sorry to hear you have not seen the desired results. Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options. Someone from our Customer Experience team will follow up with you shortly to provide support. Thank you so much for sharing your experience! Regards, PetLabCo.®

Response from PetLabCo.Jul 6, 2026

Hi Brandon, We are sorry to hear about your experience. Customers are only enrolled in a subscription if the subscription option is clicked during the checkout process. You have full control and can cancel at anytime from your account portal. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®

Response from PetLabCo.Jul 5, 2026

Hi Sue, thank you for taking the time to reach out and we're sorry to hear about this cancellation issue. We're more than happy to take a further look into this, we've sent you an email to assist you. We can also be reached by phone or chat. We hope to hear from you. Best regards, PetLabCo.®

Response from PetLabCo.Jul 2, 2026

Hi there, thank you for taking the time to leave this review, we're sorry to hear about this inconvenience. We are more than happy to assist. We've sent you an email to take a further look. We're also available via phone and chat. We look forward to hearing from you. Best regards, PetLabCo.®

Response from PetLabCo.Jul 2, 2026

Hi there, Our entire team is incredibly saddened to read about Sophie's passing. We would really like to understand what happened - one of our specialists will be reaching out to you. We would very much appreciate the opportunity to gather additional information and conduct a thorough review. PetLab Co. is proud to be a member of the National Animal Supplement Council (NASC) Quality Seal Program, and we take the safety and quality of our products very seriously. As devoted pet parents ourselves, we understand how heartbreaking the loss of a beloved companion can be, and our thoughts are with you and your family during this difficult time. Kind regards, PetLabCo.®

Response from PetLabCo.Jul 2, 2026

Hi there, We are sorry to hear about your experience. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®

Response from PetLabCo.Jul 2, 2026

Hi Monica, We’re really sorry for the confusion caused. Please know that we never enroll customers into a subscription without their consent — customers are only placed on a subscription if the “Save more with a subscription” option is selected and not toggled off during checkout. We'd love the opportunity to look into this further. Can you please share your order number so we may locate your account and assist you further? Best regards, PetLabCo.®