TheperfumedcourtReviews of theperfumedcourt.com

Update: After 11 days, they replied and sent me a free sample with priority shipping, which was very much appreciated. They are clearly still adjusting to a new email system and things sometimes slip through the cracks. Original review: I’ve ordered from TPC at least five times and have always had a great experience. In my most recent order, I had to contact customer service about an urgent issue, and it has unfortunately changed my opinion of them as a company. There was an error in my order (probably my mistake) and I contacted them well in advance of the order being processed and shipped, hoping they could make a change. I sent an email and left a voicemail on their bizarre AI answering machine. Their customer service team promises a reply within 1 business day, but I’ve gone several days without a reply. If they had replied in the promised time frame, my order could have been fixed. Instead, while waiting for customer service to respond, my order has shipped with the incorrect item and I’ve wasted my money. Again, this was my mistake, but customer service has been useless no matter how I’ve reached out. Now that my order has shipped, I’m sure they won’t be able to do anything, since they don’t allow refunds.

I already made a review and gave them 2 stars and presented how my transaction was suspected to be fraud, at last I sent them the docs and they sent me the 34 samples after 2 weeks of initial transaction. I asked them to refund me the shipping cost because I wanted the samples earlier by 7 days but they didn't. I tried some of the samples and most of them seems to be genuine although I still have to go through some samples, Tried Amouage black Iris, Overture Man, Lyric man, Memoir Man, Reflection 45 Man, Armani Stronger with you intensly, Dior Sauvage Elixir, Baccarrat 540 extrait etc. I do feel like some perfumes are summer perfumes and does not yield in winter like they would in summer but other than that it seems legit. A 4 star review because of the initial delay and then refusing to refund shipping cost otherwise it would be better.