customer
I should have came to the reviews first…
I should have came to the reviews first before I placed an order. There's a reason it's rated 1.8. I ordered some samples and all seemed to go well. I got my decants, sampled them and assumed the scents I was sampling was correct. So I purchased a fragrance, only to find out that the fragrance I purchased because I liked a decant was a COMPLETELY different fragrance. Now after spending 100 dollars on a new fragrance based on a false decant, I am stuck with a fragrance I do not like. Not only that but I have no clue if the other decants are correctly the scents they are labelled as, and not only did I lose 100 dollars on the fragrance, I lost 40 dollars on decants. Avoid this company. I rated this 2 stars instead of 1 because I like to give the benefit of the doubt that it was one incorrect decant. That being said, I am still out of 100 dollars because of that mistake, and I have no confidence the other decants are correct. Order# 344062 Edit: After response from the company looking to remedy the order, I appreciate them reaching out, but I cannot change my rating to higher than 2 stars because there is nothing they can remedy in this case. Why? Because when I received the wrong labeled fragrance, this prompted me to buy a whole bottle at my own cost, which turned out to be not the fragrance I decanted (due to wrong sample and wrong label). If this was simply a case of not receiving my decants, or it being damaged or some other issue they could remedy, I would for sure change my rating. But because I wasted 100 dollars on a fragrance I didn’t like due to the decant being incorrect (in this case it was Oud Musc which wasn’t Oud musc), there is nothing they can remedy. As a customer, we can be understanding of changes and technical difficulties, but when we pay for something we expect to get what we pay for. If I was sent the correct sample, I would have known that the fragrance wasn’t for me. Instead I got a great smelling mystery fragrance and mistook it for the actual fragrance which was something else entirely.
Response from TheperfumedcourtAug 29, 2026
Hi, Thank you for sharing your feedback, and we are very sorry to hear about your experience with Order #344062. This order was placed right before our migration to a new website and the launch of our updated support system. During this transition, technical hiccups caused delays in our customer communications, making it difficult for customers to reach us promptly when issues arose. We take decant accuracy extremely seriously, and we want to investigate what happened with your sample set right away. While this response is not driven by your review—our primary goal is always to accommodate our customers to the best of our ability—we would love the opportunity to review your order details and rectify this situation for you. Please reach out to us directly at [email protected] with "Order #344062 Resolution" in the subject line. We will prioritize your request, review the items sent, and work directly with you to make things right.