The Panel HubReviews of thepanelhub.com

I am a Professional Interior Designer and Project Manager, and I am warning my peers to avoid The Panel Hub. I placed order #TPH871443 on April 9th for a client project. Despite promising 2-7 day delivery, the merchant has failed to deliver the goods for over a month, causing significant delays to my project schedule. The Deception: The merchant provided a fraudulent 7lb tracking number for an order that weighs over 100lbs. They later admitted the panels were never shipped. Bad Faith: After I officially cancelled the order, they manually marked it as 'Fulfilled' without carrier info to block my refund. This is unacceptable professional conduct. I have reported this merchant to the California Attorney General and the BBB. Designers: Do not risk your project timelines or your clients' money with this company.

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I ordered from The Panel Hub on 3/4/2026. As of today, 5/6/26, I have not received my order despite the website saying items would ship in 2-7 business days. I have called and emailed and the lines of communication have gone cold. I purchased over $1000 worth of product from this company and I need a refund. The project I needed these for is complete and I no longer need them. At this point the company is a fraud and they are avoiding my inquiries. 7/22/2026 The Panel Hub responds to my Trust Pilot review saying they are STILL trying to rectify the issue and that they've sent me an email. I've checked my email, spam and there is no email. This was simply a response to make others think they care enough to right a wrong situation. They have not. All they have to do to rectify it, is give me a refund.

It’s not like me to leave bad reviews but I’ll keep it short because my refund was finally issued and resolved. I never got to the point of seeing the panels because I ended up cancelling my order a little over 3wks after I placed it, so I can’t say anything about them. Just know that if you’re on a time crunch and are going based off of their website which says shipping is quick, don’t. You probably won’t get your panels for at least a month. I wouldn’t have been so upset if I knew ahead of time and had been given the opportunity to plan accordingly. Also note that the tracking they give you doesn’t get updated ever. And if you ask about it, they’ll just send you the link again without explanation. I was finally able to cancel my order (after exactly 8 days of emailing back and forth), and my refund was issued. So, at the very least, I gave 3 stars because they did continuously respond.

Ordered two wall panels from panel hub. They were half the price of B+Q and the same quality. The delivery was amazing, I was out when they came but the delivery driver put the panels safely in the garage for me. My wife who was at home said that the driver was polite and courteous. Would recommend and would definitely use again.

The product itself seems fine (although the smoked oak is not as black as it appears in pictures) but | haven't installed it yet so can't speak to quality. The shipping and customer experience however were awful. The site makes it seem like you'll get the product 2-5 days which was not anywhere near reality for me. I ordered on Jan 5, received a shipping notification on the 15th and didn't receive my order until February 6th—a 23 days shipping process, a full month from order to delivery. And the tracking leaves much to be desired. The shipping/tracking email looked like a phishing email—it didn't even come from a Panel Hub account. I had to reach out to ensure I could click on the link safely. And in the tracking, it just appeared to sit in warehouses for days on end and customer service just said this is the normal process and could give me no real idea of when it would actually move and arrive to me. In fact, they kept telling me the delivery company would call to set up a time for delivery when it was actually in my city, but they just showed up at my doorstep, no advanced warning-thankfully I was home. All I wanted was an explanation of why the shipping took so long and they could give no reason. If you're in a hurry to get these and want transparent shipping, this is not the company to order from. I also used their panel estimator and it was off so I am stuck with an extra box I need to return and it appears it's going to take as long to coordinate a return as it did for me to receive my product. The customer service is very slow and very unclear and now I've discovered their billing is also unclear. The most robust receipt I got from them said my product subtotal was $557.20, shipping $0 and total $607.50. There is no indication what the extra $50.30 charges are. My assumption is tax but in the refund process they insist that my refund total is only drawn from the product total so either they slipped in some undisclosed fees or they are trying not to refund my tax on returned goods which I don't think is legal. Either way, this company just seems like a shady, poorly run start up. No clarity. no transparency. Attentive customer service to get you to order and then very slow moving customer service to handle any real issues which there have been plenty.

I’m setting up my music studio and wanted acoustic slat wall panels that actually make a difference. I went with The Panel Hub and so far I’m happy with it. The biggest thing I noticed is the room sounds tighter and less echo-y, especially when I’m tracking vocals and mixing. The panels feel solid, and the install was pretty straightforward. They came in sections for shipping, but once they’re up you don’t really notice the seams , solid value for the money.

I ordered the American Acoustic Slat Wood Wall Panels in Golden Oak back in November and they arrived in early January. I was honestly worried about damage during shipping, but the packaging was excellent and everything arrived in perfect condition without any scratches. The material feels very high-quality and smooth, but the best part is definitely the Golden Oak color. It looks so beautiful and fits my studio perfectly. It really upgraded the whole look of the room. I don’t have any carpentry skills at all, but I was actually able to install these all by myself at home. It was surprisingly easy to do, and the customer service team was great at giving me some tips to get started. I’m so proud of how it turned out. If you’re looking for something that looks professional but is easy to set up, these are perfect.