The Panel HubReviews of thepanelhub.com

It was Ryan in Customer Service. He maintained communication with me and was always professional and understanding. I ordered panels and needed them by a specific time. In the end, the arrival of the product was not able to meet my deadline. Ryan apologized and confirmed my refund. Had it not been for the way he handled me in this situation, I would have a very poor opinion of The Panel Hub. So big thanks to Ryan....you're fortunate to have him representing your organization.

I'm fairly convinced this is a scam. their order numbers don't take you to an order status on their page, UPS tracking number says materials never arrived at the facility to ship, their phone number and customer service is run purely by bots and don't respond. I ordered samples in early August, it's late september and I've seen nothing. got a notification several weeks ago that materials were shipping and would arrive in 2 business days. Nothing. I'm going to try to report this to my credit card to see if there is recourse. I already reported to UPS. hundreds of dollars later. such a gut punch.

Countless false promises and no product. Absolutely the worst experience I have ever had with a company. I ordered panels and spent around $1200 on them in March of 2026. Fast forward to September.. still nothing and I have sent around 85 emails to them. Always promised, never delivered and tracking shows they are still are awaiting pickup. They went as far as even showing pictures. Nothing arrived. Filed with BBB as well and they claim it's been resolved. Absolute scummy company. No chance at getting my money back either, so I take the double loss. Stick with reputable companies like Wood Up vs this trash.

Scam Company For the last 3 months I have been promised on countless occasions that I shall receive a full refund due to non delivery of goods. No refund has materialised. Provided PayPal details on request as I was informed banking transfer takes a long time! This made no difference. As it stands TPH are now not replying to my emails. No other option but to take legal action against the scam company.

Ordered panels for $2525 in March 2026. Was delivered the incorrect product. They told me to dispose of the incorrect product myself and that the correct product would be shipped. Never happened. I’ve called and emailed multiple times and have been told “we’ll ship the product in two weeks”. It’s been 6 months - no panels, no refund. And I’ve been ghosted. Fraudulent company - avoid at all costs.

Panels are all manufactured offshore so shipping times can be 2-3months, tra king in Chinese etc. Panels arrive in large crates so be prepared for a lot of waste materials, but good for protection In my case incorrect colors were sent so after 3.5 month wait the goods were trash Electronics LED were never shipped. Still awaiting fedex pickup per tracking. This was supposed to be resolved twice but they never shipped. Poor communication. Multiple follow up emails go unanswered. Currently I have no panels, no LEDs and no cash and ample frustration, which is basically fraud with a hint of hope. Ill amend this review if the company resolves this to reflect accordingly.

I ordered panels in early February 2026 and it is now almost August and I still haven’t received my order. They don’t answer their phone line. I’ve waited nearly 6 months. They rarely communicate and the few times they have, they sent 2 inaccurate tracking numbers. I feel l have been scammed and this is not a legitimate company. Do not order from them! I will update if I ever receive my order. Update: Still waiting on a refund. They did not follow through with their comment. 6 months of no product and no refund.

UPDATE - AUG 2, 2026: The Panel Hub company did not refund me, even after I requested a refund via email and filling a complaint with the Better Business Bureau (I also found several recent similar complaints about this company on the BBB website). I ultimately had to dispute the charge with my bank for a product not delivered, which refunded the amount to my account. UPDATE – May 30, 2026: Despite multiple attempts to contact the company, I have received no response. The company still retains $1,670 of my funds and has failed to provide any update, resolution, or communication regarding my order. All messages and inquiries have gone unanswered. DO NOT BUY FROM THIS COMPANY. In our experience, this company appears completely unreliable and potentially fraudulent. On March 22, 2026, I ordered $1,670 worth of wall panels with an estimated delivery time of 2–3 weeks, order TPH871435. This was meant to be a special birthday gift for my wife, who loved these panels and wanted them installed on our fireplace wall before her milestone birthday celebration. The panels were expensive, but we were both very excited about the project. Unfortunately, the experience turned into a complete nightmare. When we didn’t receive any shipping updates after 2 weeks from order date, I discovered there is no working phone support, email is the only way to contact the company. After reaching out, TPH replied saying the order had already shipped, which initially gave us hope. However, from that point on, we received repeated promises, conflicting information, and what appeared to be ongoing excuses regarding delivery and shipping. Multiple emails claimed the panels had shipped, but no actual delivery date or valid tracking information was ever provided. We were repeatedly told that shipping and delivery details would be sent “soon,” but nothing materialized. The last communication we received from TPH was on May 7, 2026. Since then, they have completely stopped responding. Two months after we placed our order we formally canceled the order via email and requested a refund, but we still have not received our $1,670 back, or heard back from the company.