The Panel HubReviews of thepanelhub.com

It’s not like me to leave bad reviews but I’ll keep it short because my refund was finally issued and resolved. I never got to the point of seeing the panels because I ended up cancelling my order a little over 3wks after I placed it, so I can’t say anything about them. Just know that if you’re on a time crunch and are going based off of their website which says shipping is quick, don’t. You probably won’t get your panels for at least a month. I wouldn’t have been so upset if I knew ahead of time and had been given the opportunity to plan accordingly. Also note that the tracking they give you doesn’t get updated ever. And if you ask about it, they’ll just send you the link again without explanation. I was finally able to cancel my order (after exactly 8 days of emailing back and forth), and my refund was issued. So, at the very least, I gave 3 stars because they did continuously respond.

I ordered the Slat Walnut Wood Wall Panel and LED Light Strips in April 2025. The LED strips were on back order so they were going to be delivered later. When I received the wood panels they looked cheap and I didn't like them. Instead of a nice veneer on the face of the wood slats they were just pressed layers. I tried to return the panels but it was going to be more expensive to return than what the cost was. Then I cancelled the LED strips that never arrived and asked for a refund. After sending 15 emails and calling their support in India 10 times over the last month I still haven't been able to reach anyone that knows anything or get a refund. I'm still waiting after 45 days and I am pissed. Here is an update: It is now 60 days since I've requested a refund for the LED lighting that never arrived. I got an email promising that I would get this refund, but of course, there has not been a refund and all of the emails come back with a standard reply that they will get "back to me shortly". Still pissed Here is an update: On 7/10/25 after multiple strongly worded emails I was able to get a refund for the lighting. I'm stuck with the panels, because they are too big to return but I might be able to sell them on the market. Due to getting a refund I'll update to 2 stars. Update: On 9/12/25 I met with someone from the offshore service center that seems like it is related to company and they gathered some information. Not sure if it will make a difference because it was mostly someone reading from a script, but I also got an additional refund. It was still a pain to take the time to deal with but I did receive some funds back.