OUAI HaircareReviews of theouai.com

I really do not understand the bad reviews.... I love their fine hair mask - makes my hair soft and bouncy. Their detox shampoo is brilliant - I live in London, therefore, hard water was horribly damaging my hair and leaving so much build up. After using it, my scalp feels squeeky clean without drying it out. The 300ml bottle lasted me 5 months! I have fine but mid-back length hair. It is highly concentrated and thick, it latters extremely well with a bit of water. An important note - do not over clarify your scalp by using it as your every day shampoo. It is meant to be using every two or one week (at most!). I recently started using Ouai Hair oil and absolutely libing it. It leaves my hair silky and shiney. I've just ordered their scalp serum and can't wait to get it. All products will not work for everyone, but Ouai is one of my favourite hair brand and I'm shocked by these bad reviews on Trustpilot. If you go on any other reseller, you will see more accurate reviews. I live in London and never had any problems with their deliveries either.

The products are amazing, so I’m torn. My hair is silky soft—even in a city with very hard water—but the scent reminds me of the nit shampoo from my childhood. So now I have beautifully soft hair… and a powerful urge to run away from it at the same time.

Fine hair shampoo, made my extremely dry hair EXTREMELY OILY. I’d wash my hair twice a week and now I have to wash it every day since it made my scalp flakey and oily. I’ve NEVER seen flakes/ dandruff in my scalp and this shampoo and conditioner made a first. My hair weighed down even more, Im so dissatisfied and disappointed…

I placed and order. I got a 'confirmation order' but no receipt. The website is awful. You can't contact a person to find out where or when your order is coming or if they even are processing it. Only email which doesn't go through. It's not in my 'account' either. Calling my credit card company to stop processing the charge.

Love the smell, but I had to wash my hair twice just to get it to lather. Way too expensive!! Will not be buying again.

Poor delivery and communication. Still waiting for product ordered over 10 days ago

Good stuff! Initially I only bought the shampoo for dogs. Honestly, it's not only the best smelling (dog)shampoo I've ever used, but it also leaves my dachshunds coat very soft, glowly and smooth. The smell is amazing too. Everyone keeps mentioning it. Now I also bought the Detox & fine hair shampoo and both are great too. Will buy again for sure :)

UPDATE: since writing the below review they have been in contact and are going to replace my order I wasn’t in for my delivery, didn’t get advised until the day i was getting a delivery and was too late to be in. DPD left it outside in the street, the box was wet through and the bottle inside was damp - fed this back to OUAI and up to now no response. I never give permission for parcels to be left outside, but looks like this is now deemed acceptable from delivery companies. This was meant to be a gift and don’t feel I can gift it now in the shoddy state it was in, i cannot be sure the product didn’t get rain water in it. The leave in conditioner smells nice, but spraying straight onto hair isnt good because it sprays out too thick