theory11Reviews of theory11.com

Hey—sometimes problems happen. It’s a fact of life. But when they do (side note: in the 4 years since I started ordering from Theory11—and that’s $1000+ in business I’ve given them—I’ve had ONE item arrive damaged, so…you do the math), what happens *afterward* is the real character metric of the sort of company with whom you’re dealing. The replacement process couldn’t have been more effortlessly simple, and as entirely prepared as I was to send back the damaged $50 item, that wasn’t something they even considered requesting of me. Generous, gracious, beyond fair, prompt, top-notch communicators—what more could you want? This is the way it’s done, folks. If only all sellers “got it” the way Theory11 gets it…but until that unlikely day dawns, I’ll just keep right on buying from them.

I had a malfunction on a product I bought and the service was just perfect. They responded very quickly and we found a solution really fast.

Outstanding customer service and truly unrivalled product quality. They were so quick to assist me with questions about my order and were very helpful.

Theory11 has proven to be extraordinary in their customer service. They are quick to respond to questions or concerns and work to resolve issues in a timely and effective way. When my son's trick arrived broken, they responded quickly and replaced the card trick immediately. We will be using them over and over again. You don't find companies with customer service like this anymore. Thank you, Theory11!!

Ordered a pack of cards on the 1st December and they arrived today (18th). I live in the UK, it was 3 days later than expected but this time of year I find that still excellent shipping time. Can easily track the shipment too. Not opened the deck but the box is lovely and comes well packaged. Very pleased with my order.

The deck is a fantastic nod to classic Warner Brother characters and the quality is incredible. My deck had a minor defect and the customer service team was very responsive and helped resolve the situation. I remain impressed with T11 and how they operate. Looking forward to many more fantastic released from them in the future.

I had accidentally ordered two decks of the same cards, I realized the mistake immediately and contacted customer service right away hoping that they would be able to stop the processing of the order. They were able to cancel my order, give me the 10% off that I had originally and all without even questioning it. It was definitely refreshing to deal with a wonderful customer service department with this for a change.

I received my order incredibly quickly...unfortunately, the initial trick sent to me was not 100% made correctly....I reached out to Mandy and the support team and was incredibly, pleasantly surprised to not only get a quick response, but they shipped a replacement of the item that same day...one of the best customer support experiences I have had. Great Job Theory11!