theory11Reviews of theory11.com

Had a slight problem and reached out to them and in no time had the problem resolved and had excellent results with customer service and customer support will do more business with them

The shipment arrive in good condition, correct item, and within the time specified on the order..we looked forward to receiving this puzzle and we were very happy with the service we received..we will use this website in the future.

This company was super helpful in finding a solution to my problem. Will definitely be purchasing from them again. Puzzles are of great quality as well.

They are very interested and provide quick feedback, they solve problems directly

I received an item that looked flawless, but had a small manufacturing flaw that prevented it from working as intended. All that theory11 asked is a video to verify the issue. They promptly sent a replacement, no further questions asked.

There was a missing order from Theory11, and their customer support was so very responsive! They were able to take care of the issue within hours of my making them aware of the situation. It was wonderful to be listened to and immediate action taken!

I'm not 'into' cards, but decided to buy deluxe box sets for each of my family members for Christmas (Harry Potter for my wife, Star Wars for my son, and Stranger Things for my daughter). This was my first purchase from Theory 11, so only had their web page and a online reviews to go by to set my expectations. Everything I read pointed to amazing gifts under the tree. And they were- my family was in love with their cards and surprised because giving playing cards is so far out of the ordinary. Unfortunately the Harry Potter box was missing two decks. Fortunately my wife didn't know any were missing because she didn't know how many there were supposed to be. The next day I emailed Theory 11 to tell them which two decks were missing. The response was from a very nice person who said they were very sorry and the two decks are going to be mailed right away. The next day I got an automatic email letting me know the cards were in the mail. I love the fact a human responded personally to my email. There was no AI crap, just a polite person talking to me. I also love the fact they didn't balk or question or delay their action- they immediately set out to make things right. It might seem odd, but I'm glad those two decks were missing. It let me experience great customer service, which is a pleasure to receive and makes me want to deal with Theory 11 even more. Everyone makes mistakes. It's how one reacts to them that shows what kind of person one is. Theory 11 is a company, but the analogy stands. Their reaction was pure class. Thank you.

Honestly, the best customer service team I have ever encountered. Theory11 has been my favorite card company for some time and they continue to prove why they’re the greatest, not only in designs and quality, but with their efficient customer service team as well. I ordered a box set that came in with a missing component and overall pretty damaged. I was rather disappointed as theory11 has always been really high quality and this is the first time I’ve had an issue with a product. I reached out pretty late in the evening on a Saturday, figuring I’d hear back sometime on Monday or the week to come. What I didn’t expect was to get an email before noon on a Sunday requesting pictures of the damage as soon as possible in order to correct the problem. Once I sent the images over of the described damages, boom, they sent an email saying a new one will be on its way as quickly as they can. It’s currently on its way, but I’m just so impressed by the fast response with the even faster actions. I’m so thankful for the team that helped me sort it all out and really emphasized why theory11 is quality inside and out.