theory11Reviews of theory11.com

As per my review back in November, I still haven't received my Elite Card. Was told 2 weeks ago it was in the mail. Unfortunately I own about 85% of the decks that Theory 11 has produced in my card collection. Things in the customer service department might need a change. It seems even a bad review with hopes of getting someones help doesn't even work. I hate to see a company lose customer interest just because they can't handle a simple request to fulfill a promise made months ago for a membership card. I know they were revamping the cards....but don't tell me it's in the mail with a few added exclamation points behind it like i am bothering you. Maybe Christen Gerhart was just excited, who knows. Please tell me I have misinterpreted this whole situation and your company has resolved this issue. Lord knows I've done my part to support your company.

I placed an order and paid for my order over a week ago. The shipping label continues to show, “Pre-Shipment, Shipping Label Created, USPS Awaiting Item”. I sent an email last week that I have not received a reply. I attempted to call customer service and left a voicemail have not received a call back. I was charged over $9.00 for shipping. I am not satisfied with this company and I do not recommend them.

I ordered 8 decks of cards on December15. Waited 5 days nothing shipped. Wrote customer service. They said one of the decks was out of stock, they were restocking, and they would ship soon. Another day goes by, so I cancelled the order. “You can’t cancel the order it’s at fulfillment?” So 8 days after the order was placed I get an email the order has been cancelled huh, I thought it couldn’t be cancelled? Ok in today’s business environment, here are some options during Christmas season, 1.short ship the order minus the one deck. 2. Offer to substitute another item. 3. Cancel the 1 deck, it’s lost at sea, caught in a vortex, or someone did a sleight of hand card trick and it disappeared. SHIP THE REST! The cards look excellent (sarcasm) never saw them in person. Missing out on 1 gift ok, missing out on the other 7 really no excuse. Customer service was responsive to emails I guess that’s a Star…the rest 🤦‍♂️🤷‍♂️😧

This is scam, don't ever waste your money and time on them. They'll take your money then just disappear. I have waited for two months for my order, and it's still in America never delivery. I sent them emails and they always reply same email told me to wait one more week. I ask them to cancel mu order and refund, they never respond. So I just lost over 130 dollars

Ordered a special edition pack of lord of the rings cards and they never arrived. They should jave arrived 27th of December 2023, it is now 19th of February 2024. Multiple attempts to contact customer service have just gone ignored. I paid $132 for nothing. DON'T ORDER HERE. THIS WEBSTITE IS A SCAM. They will take your money and just never be heard from again.

Ordered 2 packs on the 2 nd December. No engagement with processing order. No delivery, contact number not operational…

Absolutely awful experience! Placed order on November 25, 11 days later, it was still showing as processing. Repeated attempts to contact their 'world class' customer service via email, messages, Instagram, phone call (which, BTW... no one ever picks up) only to be told that they need to contact warehouse. No updates for ANOTHER week until starting a process with Paypal, at which point they responded and the item is showing as shipped.... with the delivery date of January 4th!!! After repeatedly being told I need this by December 22nd! And did I mention all this for the fine fine shipping price of $36???? Awful company, awful customer support, absolutely awful experience. Never again.

Poor customer service and they screen don't allow poor reviews to be posted on their website, making it look like all reviews are 5 star. Ordered over $100 in cards, and order site had issues - resulting in a missing item. Contacted immediately and repeatedly, but was told it was too late to change order because it had already been prepared. 2 days later the shipment almost ready notice came to me, and two days after that it actually shipped. Customer service could have helped but chose not to do so. Really disappointed. Cards are great - but incredibly overpriced, as is S&H if you are below a high minimum for free shipping.