Jon M.
Not a good experience at all
Not a good experience at all, this Company are unscrupulous. 5 years ago I subscribed and used their products just for one day. I failed to notice the following 5 years I was still being debited an annual subscription. I stress this is my error. I wrote to Noun Project and asked that they refund me the last 4 year's subscription. They refunded me the last year but not the 3 years in between. This is very sharp practice in my book.
Response from Noun ProjectJul 25, 2025
Hi Jon, We’re sorry to hear about your experience and appreciate you bringing this to our attention. We’re unable to offer refunds for Pro subscriptions because a portion of each subscription fee is distributed monthly to our global creator community. This helps ensure that artists are fairly compensated for their work. To help remind our users, we send a confirmation email at the time of signup, as well as reminder emails before any subscription renewals. These emails come from [email protected]. We understand your frustration. We are continuously working to make our policies and communications clearer. We appreciate your feedback and are here if you have any other questions or concerns. — The Noun Project Team