Noun ProjectReviews of thenounproject.com

Response from Noun ProjectJul 25, 2025

Thanks for your support, we appreciate you choosing Noun Project!

Response from Noun ProjectJul 25, 2025

Hi Jon, We’re sorry to hear about your experience and appreciate you bringing this to our attention. We’re unable to offer refunds for Pro subscriptions because a portion of each subscription fee is distributed monthly to our global creator community. This helps ensure that artists are fairly compensated for their work. To help remind our users, we send a confirmation email at the time of signup, as well as reminder emails before any subscription renewals. These emails come from [email protected]. We understand your frustration. We are continuously working to make our policies and communications clearer. We appreciate your feedback and are here if you have any other questions or concerns. — The Noun Project Team

Response from Noun ProjectJul 25, 2025

Hi there, We’re sorry to hear that you were disappointed with your experience. We’d like to clarify a few things about how Noun Project works and the values that guide our platform. Our icon collection is free to use with attribution, which helps ensure that the artists who create and share their work receive recognition. For those who prefer not to provide attribution, we offer the option to purchase a royalty-free license or subscribe to Pro, which financially supports the creators behind the content. We’re committed to making visual communication more inclusive and representative of the world we live in. A significant portion of our library is dedicated to increasing visibility for communities that are often underrepresented in visual language. We actively seek out and prioritize this type of content to help ensure everyone can see themselves reflected in the icons they use. We understand your concerns about pricing and respect your choice to find another source for icons. We hope this provides some context into how our model supports creators and fuels a more equitable design ecosystem. If you have any further questions, feel free to reach out to us directly at [email protected]. — The Noun Project Team

Response from Noun ProjectJul 25, 2025

Hi Sondra, We’re sorry to hear about the trouble you experienced. If you believe you were incorrectly charged for an extra icon, please don’t hesitate to reach out to our support team at [email protected] — we’d be happy to look into it and help resolve the issue. As for downloads, you can access any icons you’ve purchased by logging into your account and visiting your Download History. Just click the download button next to any icon to re-download it at no extra charge (in either PNG or SVG format). You should have also received a receipt via email after your purchase, which includes a direct link to re-download your icons. As long as you're signed in, those links will work without charging you again. Thanks for flagging this — we're here to help. — The Noun Project Team

Response from Noun ProjectJul 25, 2025

Hi Holly, We're really sorry to hear about your experience and completely understand your frustration. Is it possible you had more than one account with us? This could explain why you were continually billed even after receiving a cancellation confirmation. Please reach out to our support team if you have any questions, we’d be happy to help investigate this further. Thank you for bringing this to our attention—we value your feedback and the opportunity to make things right. — The Noun Project Team