The North American GuitarReviews of thenorthamericanguitar.com

I have wanted a B & G Little Sister for a while and finally being in a position to afford one I selected a beautiful 'honeyburst' model from the models available on the company website. I paid for it, only to be told that due to a 'system error' my guitar was no longer for sale. This was a massive disappointment. I was offered a number of options and finally settled on a Tobacco Sunburst model. Unfortunately this did not arrive on the expected delivery day (due to a problem with DHL). The guitar finally arrived 3 days later, and it does not disappoint. The service from TNAG was slow at first but all steps possible were taken to rectify the error to my satisfaction once the issue was identified. contact was established and the problem investigated. I wrote that review a few days ago and was contacted by The North American Guitar Company saying they wanted to rectify any disappointment I had experienced by way of a gift card which could be used against a further purchase from them. A nice gesture but I don't have the funds or space for another instrument. I was then advised that a gift pack of accessories would be sent instead as a further gesture of goodwill. Okay, that's kind, i accepted. Anyway, it arrived today. I didn't know what to expect but a couple of sets of strings, some spare plectrums and - I dunno - maybe a B & G T-Shirt. That would be fine, seriously, that would be enough. So, the package was opened - a couple of new sets of strings (always good), but wait, what's this? A nicely boxed B & G Leather Guitar Strap. Wow, very comfy. But, hang on, there's another box at the bottom in amongst all the careful packaging. Surely there must be some mistake? A Cornell Legacy Fuzz Pedal. WOW! Powered and cabled up it sounds superb when being pushed by the B & G's P90's. I want to finish this review by saying this 'goodwill' is overkill. Most impressed by the company's willingness to ensure a customer's view is turned around as mine has been. I don't write bad reviews, just what i see as being an honest appraisal to help others. TNAG have surpassed themselves here and set a marker for customer service which other musical instrument companies would do well to try and match. A very sincere 'Thank you' to you.

I appreciated the way I was dealt with by both Jordan and Kim and absolutely adore the guitar that I bought from the North American guitar company. Thank you guys! Brad B

One of the best in the world !! 👍🙏 Keep on rockin ‘ Thanks Ralf from France

Not much to say here. I came across a beautiful Collings i35 Deluxe while going through the Internet, made an offer, which was quickly acted upon by the great staff, and I purchased it. It shipped quickly, was beautifully packed, and arrived on time. New strings were added and the intonation checked before it shipped. It looks and plays as well as it looks. I was told it was in mint condition and that was the absolute truth! You can't get any better than that.

I received a "Kim's Notes" from North American Guitar, and replied with what I was looking for in a guitar figuring she knows more about what NA Guitars has more quickly. The second guitar suggested stood out for an easier playing neck for me, and possibly a different voiced guitar than what I have. They sent it. The delivery service gave me an initial date of delivery, but missed it by two days, and then was going to make it a third day because it was getting late (a lot of delivery truck travel for the guitar). I called the delivery service to get it here on this 2nd day of delay. The package arrived in mid evening with a few bends and dents in the box, but not the guitar or case. The guitar sounds and plays great, with a good bass. It has a voice unlike any other guitar I own, which is what I was hoping it would have. I'd consider another guitar from North American Guitar, if I need a new or used one.

Everyone involved did a great job. True professionals!

Great service. The place to go for all your Guitar needs. Kim is the best!!!!

I can't remember how I came across The North American Guitar website but I am so glad I did. Their websites contains so much information not only about the guitar; including guitar videos, detail pics and sound bites, specs and description, but also information about the company and luthiers. I am impressed. I am guitar fanatic and started collecting 2 years ago. So much fun looking through all the guitars. TNAG is also great at answering questions promptly, accurately and with in depth info. Lindsay was my representative and she was wonderful. She was very helpful returning my emails promptly, answering all of my questions and assisting in making sure things were going smoothly. Her assistance helped me go through the process at the speed that I felt comfortable with. A smooth and fast process. It was very simple. And looking back, what made that possible was her quick responses to my emails and her dedication to answering all of my question. And that's what I am looking for when ordering instruments that speak to me. I purchased a beautiful Maestro Victoria Wenge acoustic guitar and I am more than saitified. The delivery was fast and the guitar was packaged perfectly. I've purchased 7 other guitars through online websites in the past 2 years and this was by far the fastest delivery, best packaging and among the best customer service experiences I've had. 2 thumbs up for TNAG team.