The New PrimalReviews of thenewprimal.com

Great staff. Highly responsive and knowledgeable.

My name is Candy and I work in healthcare! When I reached out to the company they were so thankful and provided my staff some wonderful treats! It’s just amazing how you guys take care of us healthcare workers! We really appreciate it! Thank you! Candy Reyes Memorial Sloan Kettering Cancer Center New York, NY

Best Whole30 condiments that EVER existed!

Excellent customer service & product! Bought a bottle of the mustard BBQ sauce from a local store that went out of business. When I opened the sauce the lid was damaged making it unsafe to consume. I reached out to The New Primal and they shipped me TWO bottles free of charge! Finally got to try the mustard sauce; it is scrumptious and works well for those doing keto/paleo or who generally love delicious flavors :)

I have ordered from New Primal several times, mostly sauces and jerky, and recently the new spices. I have loved the products, the family enjoys the flavor of what I’m cooking with them, and I appreciate the heath aspects and quality of the ingredients. This last order I was going to try a variety of their newer sauces. I was watching the order get closer and closer to my house and on arrival day the box was delivered by the Postal Service in a garbage bag (literally a trash bag) with all my New Primal products mixed as a glass filled mess inside. I took some pictures and sent them to customer service. I could not of been more pleased with the response. The representative was friendly, and funny about the whole situation , making mention how the pictures that I sent were basically a good representation of 2020 in a nut shell. She then assured me that they were going to replace the order promptly and send it with extra care. When I received the intact package, it came with a nice note and a couple bags of jerky for my trouble. That is quality customer service, and it will keep me a loyal customer for a long time. On a side note one of the new sauces was the Smokey BBQ and it was great on the ribs I smoked this weekend on the grill. Thanks again Scott

Love the beef thins!!! They're my go to basically every day. So good and not as meaty as other crap out there in the market. It's soooooo good!

Fast delivery of the best product they make

After they had an issue with shipping they immediately sent the product again and added goodies! Over the top service on an over the top product