The New PrimalThe New Primal pioneered grass-fed jerky in the US years ago and has since emerged as a tour de force brand, crossing categories with clean-lable condiments, helping to lead a Whole30-based better-for-you movement across grocery stores nationwide.
The New Primal (thenewprimal.com) has 454 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Britt St. A.
I have loved, and reordered, every The New Primal product I have ever tried. Everything is so delicious!
Response from The New PrimalAug 20, 2019
Thank you so much for your kind words and support, Britt! We are so happy to hear you enjoy our products as much as we do! - The New Primal Customer Service Team
Patty N.
The meat sticks and the sauces are amazing!
Laine
Wonderful company with really great products. My order was damaged during shipment; they refunded 20% and had it delivered only 1 day later. Phenomenal!
Response from The New PrimalAug 16, 2019
Thank you so much for your kind words, Laine! We greatly appreciate your support and are so happy to hear you enjoy our products as much as we do! - The New Primal Customer Service Team
Chloe
I am re-submitting my previous review because their customer service is so awesome. I ordered a ton of products for an August Whole30 and somehow the products got damaged in shipping - FedEx never delivered them, I just got a notification that they were damaged and being returned to sender. I could have cried real tears. If you've done a Whole30 before..you know how important sauces are. I reached out to their customer service and they resolved my issues ASAP and were so nice. Thank you to The New Primal for saving my August Whole30!
Response from The New PrimalAug 1, 2019
Your customer experience is very important to us and we are so happy to hear we were able to assist! Thank you for bringing the matter to our attention and for your kind words! We greatly appreciate it and hope you have an awesome August Whole30! - The New Primal Customer Service Team
Morgan N.
Jerky was delicious and the whole office enjoyed it! Will be coming back!
Wes F.
I just placed an order with The New Primal on Monday morning at 10am and was more than a little surprised when I got a text on Tuesday around lunchtime that my order had been delivered. Unreal fulfillment and delivery time! As a long time customer, I continue to be impressed with their new products and just how tasty they are while having such clean and simple ingredient profiles. Favorite sauce: mustard BBQ.
Response from The New PrimalJul 19, 2019
Thank you so much for your long time support of The New Primal, Wes! We always aim to provide an exceptional experience to all of our customers and are happy to hear you enjoy our products. Thank you for your kind words! - The New Primal Customer Service Team
Shana C.
I love the new mustard based BBQ sauce! The flavor is amazing and bonus points for Whole 30 approved!
Response from The New PrimalJul 12, 2019
Thank you for trying our Mustard BBQ sauce! We are so happy to hear it's been a delicious and healthy addition to your home, and appreciate your support! - The New Primal Customer Service Team
Nina C.
I am so happy to have found these! I get the sea salt beef thins and it's safe to say I'm basically addicted at this point. I love that they come in 1 oz servings and that the ingredients are so simple. Also, no added sugar! Hooray for that! I've had a few issues with consistency, getting a few bags that were too hard to eat or full of gristle, but I think it was just one batch and when I contacted the company they were so helpful and accommodating. Overall, a great product. They're also working on getting recyclable packaging which is huge for a jerky company!
Response from The New PrimalJul 12, 2019
We are so happy to hear you enjoy our Sea Salt Beef Thins as much as we do! We appreciate your support and look forward to the upcoming release of our recyclable packaging! - The New Primal Customer Service Team
