The Ned|LonReviews of thenedlon.com

As an ex member the place is a joke compared to other members clubs. - member areas are used by non members without enforcement. - service is shockingly poor - staff are rude - there is certainly a click with roof top restaurant staff and tables - membership team are rude Just a general air of the Ned doesn’t care about its clientele.

The spa is miserable, ew

Im not normally a complainer but feel compelled to write my first ever review after visiting the Ned. The food was good, the chef’s serving the Sunday Feast were friendly and the music was great. But sadly that’s the best I can report. The reservation staff were unfriendly, as were the staff when we arrived. I’d even go as far as to say they were condescending. There were two doorman but they didn’t hold the door for us, I even held the door myself for a lady with a pram as she left and they watched me do it. They didn’t offer to take our coats when we arrived which is fine but then we were firmly told off for putting our coats on our seats and the area behind our table. When we left they couldn’t find our coats using our cloakroom ticket which would’ve been fine if they we’re helpful but they tried to palm me off with someone else’s coats, rolled their eyes when I tried to explain these weren’t ours, then after a third attempt handed my coat upside down so the contents of the pockets fell on the floor which I then picked up. The table service was very average. For a 5* star hotel and at the price they charge for the Sunday feast, this venue really need to improve their customer service. It’s such a shame as we were really excited to go but the experience was so poor. If you book to go, be mentally prepared, just focus on the lovely building and food but don’t expect a warm experience.

I feel for my daughter and her partner who had the Sunday feast we brought this as a present for her birthday. Only to be disappointed. A lot of the buffet was missing and was being put away the staff were poor for how you would expect of an establishment of this calibre. They left unhappy. We were thinking of booking for us to go, but after this review we won’t be visiting.

What the Ned!! What a letdown. We came to The Ned to celebrate a close friend’s special birthday — a group of twelve, ready to enjoy the evening. Instead, from the moment we arrived, we were micromanaged as if we’d broken some invisible house rules. clearly not their people!! Sit down. Don’t stand and chat. Don’t put your drink down. Check your coat. Relax? Impossible. The vibe was cold and controlling. When we finally moved to the dining area, things didn’t improve. The waiting staff looked terrified — not a single smile all night — as though management were watching their every move. We spent a generous amount that evening but left feeling completely unwelcome. Sadly, The Ned has lost not just us, but our wider circle of family and friends too.

I can’t say enough terrible things. They were rude upon check in, and despite there being available rooms and me having in writing that I’d be entitled to an upgrade, outright refused and proceeded to make every element of my trip as difficult as they could. I even video myself leaving so they couldn’t accuse me of stealing anything, I’ve never done that. Then to be slapped with a credit card charge as a “tip” which they call an accommodation fee in case you won’t notice, what an absolute joke. Maybe pay your staff properly and they might then do a better job. Easily the worst out of 1000 nights in the past 5 years at hotels, they’re vile.

We paid nearly £1000 on food and drinks at the parlour for my birthday and then went to the Vault and they turned us away even though we had spent the most money even though the club was empty! The manager was so disssmisive and said it was a no! We would have spent so much more, I will never come back again!!!!

Poor experience with this club, The Ned. I regret signing up for membership in the first place. The membership team isn't understanding if you need to pause or cancel your membership before the year ends -or- they don't respond or get back to you for weeks on simple requests. They hide behind their T&Cs on everything but seem to have zero accountability for their poor service or lacking communication.