KARINA L.
Great company, but with empty promises
The company overall is great. The staff are friendly and helpful. The cost of the system and monitoring is affordable. I was very happy with everything up until I got charged. I asked, twice, for the 6 month payment plan. And was under the impression that I was only going to be billed a certain amount. Then I get a notification that my credit balance is close to the limit (under $100) which I thought was odd. They ended up charging me for the whole amount all at once. Normally this wouldn't be an issue, but with Christmas around the corner, and my house had just gotten robbed a couple weeks prior, I wasn't expecting to be spending that much all at once. I called to see if it could be rectified, the lady on the phone was very nice and understanding. Let me know that I would have my money by the end of the week. It's been 10 days now and still nothing. Terrible.
Response from The Monitoring CenterDec 26, 2023
Hi Karina!! We do apologize for any confusion. I have notified our accounting department on your behalf and I am certain they will assist ASAP. Thank you for the opportunity to make it right for you. If there are any further issues please feel free to contact me directly, Mirella, Sales Manager 1-866-247-4999 Ext 2235 or email [email protected].