The Mod ProjectsReviews of themodprojects.com

Response from The Mod ProjectsNov 28, 2025

Hello Julian, we’re sorry you feel this way. Our return policy is active, and we have two dedicated support team members who handle return requests every day. The chance of an email going unanswered is extremely low, so it’s possible our replies didn’t reach your inbox. Please check your spam or promotions folder, and feel free to contact us again at [email protected]. We’ll make sure your request is handled promptly. The Mod Projects Team

Response from The Mod ProjectsNov 28, 2025

Hello Darren, we’re sorry to hear you had a disappointing experience, but several claims in your review are simply not accurate. The Mod Projects is a Paris-founded brand, and all our models are designed by our team before being produced with selected and private manufacturers in China. This is very different from dropshipping generic items: designs, components and digital assets and watch faces are made specifically for us and are not the $3 accessories you’re mentioning. The case you received should never arrive with missing screws or a damaged shield. If this happened, it’s a quality-control fault on a single unit, not a reflection of the product itself. Our team always replaces or refunds defective items immediately, and completely for free. Regarding the packaging: the display box shown in our ads come only with cases such as the AP or Apollo models. Standard strap orders come in rigid double layer cardboard packaging, plus the external shipping box. This is clearly stated. Our support email works and is managed by two dedicated team members. We don’t block customers, we reply to every ticket, and we’re always available at [email protected]. If you’d like us to review your order and provide a proper solution, we’re here to help. The Mod Projects Team

Response from The Mod ProjectsNov 28, 2025

Hello, we understand why you might think that, but The Mod Projects isn’t a dropshipping store. Our products are designed by our team in Paris and produced with selected and private manufacturers in China using our own designs, components, and specifications, they’re not generic items resold at random prices. If you have any questions about your order or want to know more about our process, we’re always available at [email protected]. The Mod Projects Team

Response from The Mod ProjectsNov 28, 2025

Hello, we understand your frustration, but this situation isn’t a “scam.” The Mod Projects is founded in Paris, where all design and brand work takes place. Production happens with selected and private manufacturers in China, which is why your parcel ships from there, as we hold our stock there. This is clearly stated on our site and is standard for most global accessory brands. Regarding shipping: our delivery window is 7–12 business days, and your order is unfortunately still in transit at the very end of that range. This delay is on our logistics partner, and we take full responsibility for the inconvenience, your parcel should have moved faster. Please feel free to reach us at [email protected] so we can follow this closely with you. The Mod Projects Team