The Mod ProjectsReviews of themodprojects.com

I purchased a product from The Mod Project on 21 September 2025, and from the very start, the experience has been frustrating and disappointing. I received confirmation the same day and an email on 25 September saying the item had shipped. It arrived on 30 September 2025, but unfortunately, the item was damaged straight out of the box. I contacted customer service immediately and was told that a replacement watch case would be arranged due to the poor quality of the first one. Since then, it’s been nothing but broken promises and endless back-and-forth emails. I was told several times that my case had been “escalated to senior management,” but clearly, senior management either doesn’t care or doesn’t exist. I’ve had at least five separate emails claiming that my issue was being prioritised yet nothing was ever actually done. The product was refunded on 9 October 2025, but I never received the replacement I was promised, nor any response to my request for compensation. Instead, I just kept receiving long, polite emails full of apologies but with no real action. On 21 October 2025, I followed up again after being told I’d receive a final update within 24–48 hours it’s now been six days, and still no response. That says everything about how they treat customers once they have your money. In my opinion, The Mod Project over-promises and under-delivers. The communication is slow, the service is poor, and the company does not take accountability for its mistakes. They seem more focused on appearing helpful than actually solving problems. I feel ignored, disappointed, and frustrated. Based on this experience, I would not recommend buying from The Mod Project. If anything goes wrong with your order, don’t expect it to be resolved quickly or at all. Think twice before you buy.

Purchased the watch faces but they are using a 3rd party app to install and they do not stay on the screen the whole time you have to double click the side button and go back onto the app for your watch face to appear Very misleading

Chinese quality watch straps marked up with Parisian prices. Most likely a drop shipping scam. The quality is so deficient, I will not wear it. Between the cheap spring pins, the thin rubber strap and the light-gauge clasp, I don't want to risk losing my watch. They also sell "premium" watch faces for $19 that you can get for free on the Clockology widget extension. I risked it to see what came and it was vey disappointing when I received the item today.

Their return policy is a lie. I've tried to email their support so many times and I had to resort to a card dispute to get my money back.

Horrible product with worse customer service

Poor quality Chinese watch straps marked up with prices pretending to be from Paris

⭐☆☆☆☆ 72 Hours of Silence & Weeks of Misleading Practices – A Complete Breakdown of My Experience with The Mod Projects I purchased from The Mod Projects expecting a premium product and a professional customer experience. While the product itself is of decent quality, the customer service, refund process, and overall transparency have been appalling — and now I feel obligated to warn others. Below is a complete breakdown of my experience with this company. Please read before spending your money here. ⸻ 🔍 Timeline of Events 📦 July 17, 2025 – Shipping Label Created A USPS shipping label was created in Los Angeles, CA. This gave the impression that the item was shipping domestically. 🕓 July 22, 2025 – Item Finally Picked Up Five days later, the tracking updated showing the item was picked up — but still hadn’t been accepted by USPS. 🚛 July 23–25 – Movement Within Los Angeles The package seemed to move between different facilities in Los Angeles. I assumed this confirmed a domestic shipment. ⸻ 📨 Customer Service Emails Email 1 – Misleading USPS Claim After inquiring, I was told the package was “moving through the USPS system.” This was not true — tracking still showed “On Its Way to USPS”, meaning USPS had not received the package at all. Email 2 – Partial Truths Revealed Only after pointing out the tracking inconsistencies did customer service admit the product was coming from Hong Kong, with a stop at a warehouse in Jamaica, NY. This was never disclosed upfront or on the website. Email 3 – “Goodwill” Offer After escalating the issue, I was offered a $25 refund — supposedly to compensate for the shipping inconvenience. This was insulting, considering the issue was never about shipping but about deceptive communication and a misleading fulfillment process. Email 4 – Policy Contradictions After I declined the $25 offer and requested a full refund, I was told: • They would not provide a prepaid return label • I’d have to ship the product to Europe at my own expense • Or I could accept a 51% refund without returning the product None of this is mentioned in their own Refund Policy, which clearly states: “Refunds are available within 45 days of purchase.” It says nothing about partial refunds, international return shipping costs, or waiting two weeks for them to “figure out logistics.” ⸻ 📵 August 4–7, 2025 – Silence I sent a firm email requesting resolution, offering two reasonable options: 1. Send me a prepaid U.S. return label and issue a full refund once I return the product. 2. Issue a full refund and allow me to keep the product due to the significant service breakdowns. It has now been over 72 hours, and I have received no response. This is especially troubling since prior messages were answered within 24 hours — until I rejected their offers and demanded they follow their own policy. ⸻ ✅ The Product Itself Ironically, the product is good: • The case feels sturdy and well-built • The extra bands are excellent quality • The packaging was clean and presentable But a good product can’t outweigh a company that appears to prioritize appearances over honesty, misleads customers about fulfillment, and changes its refund process on the fly when challenged. ⸻ ⚖️ Why This Matters This isn’t just a bad experience — it’s a reflection of a company that: • Fails to uphold its own written refund policy • Makes inaccurate claims in writing (which could constitute deceptive business practices) • Only becomes transparent when confronted with facts • And now appears to be deliberately stalling communication I gave this company multiple chances to make this right, and I was fully prepared to write a positive review. Instead, I’m left feeling taken advantage of — and I’m far from the only one. I’ve since come across other complaints about this exact same behavior: confusing shipping, misleading tracking, and resistance to refunds. ⸻ 💬 Final Thoughts Do not buy from The Mod Projects if you value transparency, accountability, or honest customer service. You may receive a decent product, but if anything goes wrong — you’re likely on your own. And if you dare to challenge their process? Be prepared to be ignored.

Cheap Chinese junk, marked up. Reviews are not posted on their website. Avoid