The Mod ProjectsReviews of themodprojects.com

Response from The Mod ProjectsMar 16, 2026

Hello, we’re sorry to read your comment and the experience you describe. The Mod Projects is not a fraudulent company, and we do not ignore refunds or shipments. Every order and support request is handled by our team and when something goes wrong we work to resolve it as quickly as possible. If your case is still open, we would genuinely like to review it and make sure it is closed properly. Please contact us at [email protected] with your order number so our team can assist you directly. The Mod Projects Team

Response from The Mod ProjectsFeb 22, 2026

Hello, we’re genuinely sorry to read your experience, it clearly did not reflect the standard we aim to deliver. First, to clarify for transparency: we do not ship used products. Every case is quality-checked before dispatch. If yours arrived with missing tools, cosmetic damage, or loose components, that is a quality control failure on a single unit, not an intentional action, and we take that extremely seriously. A case should never block microphones or speakers, and it should never arrive incomplete. If that happened, it qualifies as defective and should have been handled accordingly. Regarding the return process: our policy does provide solutions for defective items. If communication around the prepaid label and return logistics felt inconsistent, that is something we will review internally. Our intention is never to make a customer pay unfair shipping on a confirmed defect. We also want to clarify that alternative solutions such as partial refunds or accessories are offered as options, never as a replacement for a rightful resolution. Your case will be reviewed again at management level to ensure it is fully closed in line with our policy. If you’re willing, please email us once more at [email protected] with your order number so we can finalize this properly. We appreciate you taking the time to share detailed feedback, even when it’s difficult to read, it helps us improve. The Mod Projects Team

Response from The Mod ProjectsFeb 12, 2026

We’re genuinely sorry to read this, your experience clearly hasn’t met the standard we aim for. To clarify the components on our cases are reinforced pins designed for structural stability, not decorative “fake screws.” They should absolutely not fall out, and if that happened, it’s a defect that should have been handled properly. If you still haven’t received the agreed refund or replacement, then your case hasn’t been closed internally, and that’s something we need to correct immediately. Five months is not an acceptable timeline for any unresolved case, and we take responsibility for what went wrong in the follow-up process. Multiple team members handle escalations, and if communication stalled, that’s on us. Please email us at [email protected] with your order number so management can personally finalize this without further delay. We are not ignoring you, and we are not refusing a resolution. The Mod Projects Team

Response from The Mod ProjectsFeb 12, 2026

Hi Kevin, we’re really sorry you’re still waiting. Your cancellation and refund request was correctly submitted to our finance team, and we acknowledge the delay has been longer than it should have been. That’s on us, not you. The refund has now been prioritised at management level, and we’re pushing to have it completed with no further delays. We respect your decision to contact Amex, but please know we are not refusing your refund. If you’d like, email us at [email protected] and we’ll confirm the exact processing timeline for you. We appreciate your patience, and we’ll make sure this is resolved. The Mod Projects Team

Response from The Mod ProjectsDec 28, 2025

Hello Carlos, we’re sorry to read this and understand why the situation feels frustrating. To clarify for anyone reading: returns sent to our European facility are tracked and refunded once they are correctly received and matched to the original order. We do not stop responding intentionally, and we have no interest in holding a customer’s funds once a return is confirmed. It’s possible that your return arrived without the order reference needed to link it to your case, which can cause delays. We’d like to resolve this properly and as quickly as possible. Please contact us again at [email protected] with your return tracking number and order number so our support team and management can locate the parcel and complete your refund. The Mod Projects Team

Response from The Mod ProjectsDec 5, 2025

Hi Caroline, we’re really sorry to read this, no one of our customer should feel ignored or left waiting this long. Your experience doesn’t reflect how our refund process is meant to work. To clarify: refunds are normally processed within a few days once a return is registered in our system. We have two support members and a manager who approve these cases, and waiting months is absolutely not normal. If this happened, it means something went wrong in how your return was logged or matched to your order internally, not because we “refuse” to refund. We completely understand your frustration, and we want to fix this. Please reply to our latest email or send your return tracking and order number again to [email protected] so we can locate the case immediately and process the refund without further delays. This situation should have been resolved much sooner, and we’ll make sure it is now. The Mod Projects Team

Response from The Mod ProjectsNov 27, 2025

Hello Raj, we’re sorry you feel this way. We do not lie, delay refunds on purpose, or make “fake promises”. Every refund request follows a clear process, and we have no interest in holding anyone’s money longer than necessary. If you have emails that you believe show otherwise, you’re welcome to share them with our team, we’re fully open to reviewing the entire thread. What usually causes delays is missing information needed to complete the return, not any intention to avoid a refund. Please forward the emails you mentioned to [email protected], and we’ll go through everything step by step so we can close your case properly. The Mod Projects Team

Response from The Mod ProjectsNov 26, 2025

Hello Jason, we understand you’re frustrated, but the accusatory tone and the claims you’re making are not accurate. When communication becomes this hostile, it often leads to conclusions that are simply not based on facts, and this is exactly what’s happening here. For full transparency, we’ve documented every step of your case, including the emails sent to you and the actions taken by our team with the specific date and time. You can review the complete evidence here: 🔗 https://drive.google.com/file/d/1VF-N2lk3eAQQpI7USfAqR1fbbJ0qJY55/view?usp=sharing As clearly shown, everything we stated in our initial reply was done exactly as described. Your case was handled, updates were provided, and the instructions for completing your refund were sent to you multiple times. If you’re willing to continue the process in a constructive way, our team will finalize this as soon as you respond. You can reach us at [email protected]. The Mod Projects Team