The Mod ProjectsReviews of themodprojects.com

Response from The Mod ProjectsAug 3, 2026

Hello, we’re very sorry to read about your experience. Waiting over six months for a refund is not acceptable, and we completely understand why you’re frustrated. We’d like to clarify that this is not the experience we aim to provide, nor is it how our refund process is intended to work. If your refund has been approved, it should be completed without unnecessary delays. We’re sorry you feel you’ve been given the runaround. Please contact us once more at [email protected] with your order number and reference this review. Our management team will personally review your case and ensure it is brought to a proper resolution as quickly as possible. We appreciate your feedback and regret that we fell short of your expectations. The Mod Projects Team

Response from The Mod ProjectsAug 2, 2026

Hi Brad, we’re sorry to hear your experience didn’t meet your expectations. The installation itself takes around 30 seconds once the bracelet has been sized, but resizing the bracelet may require a few extra minutes depending on your wrist size. We understand this could have been clearer. Regarding your return, our 90-day money-back guarantee remains fully in place. Before authorizing a return, we ask customers to provide a few photos of the product and its contents. This is a standard part of our return process, allowing us to verify the item’s condition and ensure we provide the correct return instructions. It is not intended to prevent or delay legitimate returns. If your case is still unresolved, please contact us again at [email protected] with your order number, and we’ll be happy to help finalize your return. The Mod Projects Team

Response from The Mod ProjectsJul 26, 2026

Hi Emma, we’re very sorry to hear about your experience and understand how frustrating this has been. We’re sorry the product didn’t meet your expectations and that the refund process took much longer than it should have. That is not the experience we want any customer to have. While returns and refunds can occasionally take longer due to processing, you should never feel left without clear communication. Please contact us at [email protected] with your order number if your case is still unresolved. Our management team will personally review your return and work to bring it to a resolution as quickly as possible. We appreciate your feedback, as it helps us improve both our products and our service. The Mod Projects Team

Response from The Mod ProjectsJul 26, 2026

Hi Ranvir, we’re genuinely sorry to read about your experience and understand why you feel disappointed. Receiving a product without the installation tool or instructions should not have happened, and we’re sorry for the delays and lack of follow-up you experienced. While our support responses are written by real team members, we understand they may not have felt personal in your case, and we clearly fell short of the level of service we aim to provide. We’d also like to clarify that The Mod Projects is a brand founded in Paris, with products designed to our own specifications and manufactured by carefully selected partners in China. We do not resell generic products, but we appreciate that your experience did not reflect the quality we strive to deliver. If you’re willing to give us another opportunity, please contact us at [email protected] with your order details. Our management team will personally review your case and do everything possible to reach a fair resolution. The Mod Projects Team

Response from The Mod ProjectsJul 14, 2026

Hi Adrian, we’re very sorry to read about your experience. If your return was sent by recorded delivery and received by our returns facility, you should absolutely have received both communication and a resolution. Waiting without updates is not the standard we aim to provide. Please contact us again at [email protected] with your order number and proof of delivery so our management team can review your case and ensure it is resolved as quickly as possible. We understand your frustration and would appreciate the opportunity to make this right. The Mod Projects Team

Response from The Mod ProjectsJul 3, 2026

Hi Scott, we’re sorry to read about your experience. We’d like to clarify that every order we ship is provided with tracking information, and our support team responds to customer requests. If you were unable to receive either, then something clearly went wrong in your case, and we apologize for that. We’re also glad your payment was ultimately protected, although we would have preferred to resolve the matter directly with you long before a card dispute became necessary. We continuously work with our logistics and support partners to prevent situations like this, and we appreciate your feedback. The Mod Projects Team

Response from The Mod ProjectsJul 2, 2026

Hi Taryn, we’re sorry to hear your experience didn’t meet your expectations. Regarding shipping, our website explains that orders require 24–48 hours for fulfillment, after which customers can choose between Standard and Expedited Shipping. While expedited shipping is typically much faster, delays can occasionally occur with the courier. Whenever the expedited service doesn’t perform to the standard we expect, we refund the shipping upgrade cost. Regarding the sizing tool, that certainly isn’t the experience we want you to have. Claire and our support team are always happy to help with installation, provide tutorials, or even send replacement tools free of charge if needed. If you haven’t received a reply yet, please contact us again at [email protected] with your order number, and we’ll make sure your case is reviewed and resolved as quickly as possible. The Mod Projects Team

Response from The Mod ProjectsJun 30, 2026

Hi Osiel, we’re sorry to hear the product didn’t meet your expectations. Regarding the watch faces, they are included with your purchase and do not require any additional subscription. If you haven’t been able to access them, our team can help you get everything set up correctly in just a few steps. We also appreciate your feedback regarding the screws, shipping, and overall feel of the product. That’s not the experience we aim to deliver, and we’ll review it internally. Please contact us at [email protected] and we’ll personally assist you with the watch faces and review the rest of your case. The Mod Projects Team