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The Modern Back (themodernback.com) has 264 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Furniture Stores · Miami Lakes, Florida
Excellent
Furniture Stores · Boca Raton, Florida
Excellent
Furniture Stores · Sanford, Florida
Excellent
Furniture Stores · Naples, Florida
Excellent
Showing 240 reviews with 5 stars · Clear filters
Janice T.
They’re so friendly and accommodating! My mom loves her gift.
Response from The Modern BackDec 23, 2020
Thank you Janice for your kind words about our team. We are glad your family is enjoying your new massage chair. Please feel free to reach out to us with any questions !
Peter
Great chair. Greater service Colin was very helpful and responsive as my previous orders were not available so they provided great service and an upgrade. I appreciate their attention to detail and dedication to providing top notch customer service.
Response from The Modern BackDec 23, 2020
Thank you Peter. I know it was difficult at first but the chair you are now enjoying is a significant upgrade and I am very happy for you and your family that will experience a much better massage than your original choice. This is the least we could do to make you happy. Thank you ~ Colin
Keith J.
Received first class service from the Modern Back. The chair arrived in excellent condition and we were given the white glove treatment. The family has been using the chair around the clock and it is remarkable. This chair can adjust to take care of every shape and size of person - tall and small. The air bags are everywhere, and they alone, can do a remarkable job on your body. But there is so much more with heat on the back, vibration on your rear end, and adjustable rollers that take care of your back and feet. Just love it!
Response from The Modern BackDec 20, 2020
Keith - Thank you for your kind & descriptive review. It sounds like you are getting the most of out of your Osaki OS 4000T massage chair. This is a fine massage chair that we know you and your family will enjoy for many years to come. Your business is greatly appreciated.
George M.
My experience was great from the time I walked in the door. A very nice young man with a great personality greeted us and gave us a tour of his showroom and allowed us to test all the chairs on the floor at our leisure without any pressure to purchase. We have selected a chair that works for us and had it delivered within approx a week and a half. We love our chair and the rest is history. I would highly recommend the Modern Back and Dan Nissan.
Response from The Modern BackDec 10, 2020
Thank you George. Glad you are enjoying your Maestro LE.
Ami
I had a great experience shopping at the Modern Back. Although the item appeared to be in stock when I placed the order back in mid October, it was out of stock at the manufacturer. I didn’t end up getting the chair delivered until December but Tom and Colin were always very quick to respond to my inquiries on the status of this order. I would definitely shop here again. As to the chair I ordered, I just unboxed it, and it looks to be very high quality. I can’t wait to try using it!
Response from The Modern BackDec 3, 2020
Ami. Thank you for your patience while waiting for the backorder on your zero gravity recliner. Good things do come to those who wait. We know you will enjoy your recliner for many years to come. Please contact us if you have any questions.
Jerry L.
Great Chair & Even Better customer service. I went in thinking I wanted a different chair but didn't feel that great. They suggested I try a few others and I found the one I love. I'm in it almost every day. If you're looking for a Great Company and THE RIGHT CHAIR. That's the place to go. You won't be sorry.
Response from The Modern BackNov 25, 2020
Thank you for such a great review of our company. We strive to help all of our customers achieve this same elevated level of satisfaction. We appreciate your business and we know you will enjoy your massage chair for many years to come. Thank you.
Todd H.
I ordered a model of massage chair that was backordered. I was offered a higher model at the same price. Delivery was quick and we love the chair. I would recommend The Modern Back to anyone wishing to purchase a massage chair.
Response from The Modern BackNov 23, 2020
Hi Todd. Thank you so much for the kind words. We are happy to hear that you are pleased with the upgrade. I'm sure you will enjoy your massage chairs for many years to come. Your business is greatly appreciated.
David E.
My wife and I purchased an Asaki Pro Maestro from The Modern Back. Colin was very helpful in our selection and his pricing was very good. The delivery was timely and professional. It was done by Charles, who has been doing delivery and repair for more than 20 years. We had been to several retail stores and I can highly recommend The Modern Back.
Response from The Modern BackNov 16, 2020
Thank you for visiting The Modern Back and we are happy your experience was positive from beginning to end. Enjoy your Maestro LE.