The Million RosesReviews of themillionroses.com

I purchased 3 separate single roses as Mother's Day gifts @ $49 each. I placed my order 1 month prior to the delivery date. The day b4 shipment, they contact me to let me know they're out of the box I wanted. I picked a second choice. Upon arrival, the roses were puny, cheap, & disappointing. They looked like I got them at Dollar Tree. I did not use them. They sent me a flup msg chkg if I was satisfied. I said "absolutely NOT" & explained my reasons. I have never been contacted back by customer service, because A Million Roses does NOT provide it! They're a gigantic "RIP-OFF"!!! Buyer Beware!!

Hello, I am really blown away by the treatment that I received just now when I called into your location. First off all it's Mother's Day and the first call I make is to the store to inquire about an order change that I requested last night. And your representative, or whomever she is, literally hung up on me. I was not being rude but I was being persistent about an order edit. She just kept saying no and the tone of her voice was filled with total annoyance. I asked to speak with someone else she would not allow it. I asked for a manager and she would not allow it. Each one of my questions was answered with just no. There wasn't any customer service in that conversation nor was it in the tone of her voice. I didn't have a big order but I am a paying customer. I am also a repeat customer. I also have referred several people to your business because I thought that my first arrangement I ordered was beautiful. She didn't offer any resolutions (Some kind of solution or resolution is always appreciated and makes the consumer feel heard and appreciated) she didn't offer to even take my order number to see if anything could be done. She just kept repeating "no that isn't an option ". I told her that it was an option but by the time I got home and went online the edit option wasn't available; however, it does exist. At this time she told me oh well it is available but only after 1 hour. Well, it takes over an hour just for me to drive home from there. I traveled from the valley. There are other businesses that are closer but I am loyal to you and the way she handled my problem is unacceptable really surprising. I can't believe that she did that with no remorse. It was really a fu€k you situation. Sorry for the language but that's how she treated me. I'm so disappointed. QT

Really poor customer service, got 2 of my numbers blocked after trying to reach out and talk with a supervisor. Constantly interrupted during convo. I ordered flowers for my wife on Wednesday 02/10/2021. I paid rush to get them in time for Valentines Day. It shipped and it shown delivery by Friday 02/12 EOD. But it got delayed and I was trying to call the company to see what have happened. I called them the first time from my phone, got connected to representative Kate, she was really rushed and from the begging it seemed that she just wanted to rush the conversation to get it done with and not actually help. I told her what has happened, explained that I needed the flowers for Sunday (Valentines Day), she just told me that there is nothing she can do and asked me if that was all I wanted. I told her that since she can't help me then I want to speak with a manager or a supervisor. She told me that they are busy and that there is nothing more she can help. I told her numerous times that I can wait, 30 minutes, 1 hour or more since I wanted to get this resolved. She just told me (over me speaking) I can't help you anymore and hung up the phone on me. Never EVER have I experienced such an attitude and rudeness from a customer support Team, I was shocked, as my brother in law was when he heard that (he was in the same room at the moment and could not believe what had just happened). I am persistent in resolving this and trying to see if I can get my flowers at least delivered on Saturday 02/13 with Saturday delivery. So I called again and yet same person answered, KATE. She said right away after I told my name and that I got hang up on before. "I can't help you, we are busy, I don't have a supervisor now". I told her yet again that I can wait, no problem at all but I want to talk to a supervisor in order to fix my problem since she could not do it. She was talking all the time over me, she did not let me talk most of the time (I think the conversation is recorded so it will be nice if you can request it and check it out to see for yourselves). I called again, same story, she could not help me out and she hung up on me. I called again just to find out that my number is blocked and I can't call that company anymore, Shocked!!! I called from my brother in law phone and same story as the first 2 times, no help, no supervisor, etc and hung up on. Got the second number blocked as well, I was really stressed and annoyed about this whole situation, I can't believe that there is such a customer support in US that would just hang up on you and blocked your number. Such a company maybe exist in 3rd world countries, but did not believe that I would experience this with a US based company. In addition, I finally received my flowers on Monday 02/15, they were damaged and not close looking to what they have on their site or what they are promoting in terms of smell. Not worth of $120 that I have spent. I contacted the company via email (since all my numbers got blocked) and complained about this order, they have said that it will ship a replacement asap. SO in the end my wife haven't got her flowers on Sunday 02/14, neither on Monday 02/15, rather she will receive them on Wednesday 02/17 which is ridiculous!!! I would at least expect from the company to ship same day Monday 02/15 for Tuesday 02/16 delivery. What a joke of a company I would have to say, would not recommend anyone to shop using this company, frustrating experience.

Ive never had such terrible customer service in my life. I placed an order for one of their $499 Crystal packages as a 1st time customer. About an hour after I placed the order online, I called them to ask some questions about the delivery time. The lady with whom I was speaking with was extremely rude and basically told me to cancel my order. She refused to answer my questions adequately and kept talking over me as I was trying to get some information from her and then she had the audacity to accuse me of needing to calm down. I had to raise my voice slightly as she wouldn't allow me to talk. Then she decided to mock me saying you're right cuz you're the customer. I guess Its all about her! Its too bad because I was excited to order from this company and most likely would have ordered on a monthly basis. I will not give my money to a company that treats their customers like garbage for asking a question! In addition, they have a lot of complaints to the Better Business Bureau probably for good reason!

Intentionally sent me the wrong box then told me they can’t send the wrong box without me returning it, then getting a new one whenever it’s in stock... and I have to spend $100 more with them to use their “gift card” they offered... Response was cold. Never using again: “We are sorry for this inconvenience. Its our flower logo, we out of stock for LA logo. If you don't like it. Please return it back to us. It must also be in the original packaging, packed in the same way as you received it. Once we receive the flowers back, you will be issued a refund for your purchase. Or we can sent out a replacement next week or so. Or you can keep it and get a gift card amount of $50.00 for your future purchase with us.”

I ordered a classic pastel rainbow eternity roses in a white box. The customer service confirmed me before ordering that it was possible but my request was completely ignored. I also received only 13 roses, not the best quality, instead of minimum 14 promised for this product. I then tried reaching customer service by email, chat and phone - unsurprisingly, they are now impossible to reach ! I will never order from this website again and make sure this is made public.

AVOID - Do not order from this company. They are a scam! My husband ordered an arrangement for Valentine’s Day costing 288 euros The roses arrived firstly the wrong ones - blue instead of white and half size and price on their website. We complained and then they sent another one. But the roses they sent again were wrong and arrived squashed and damaged. I emailed them Images of the damaged flowers. They were extremely rude and even called myself and my husband by wrong names in the emails. They said please return the roses for a refund which we did - that was 2 months ago and they have ignored us and are not refunding the money. THIS COMPANY IS SCAM - DO NOT BUY FROM THIS COMPANY!!!