The Million RosesReviews of themillionroses.com

Never arrived. Customer service never replied. It's a scam. Don't order from here.

DON'T PURCHASE FROM THIS COMPANY. I placed a $500 order for flowers to be delivered on Valentine's day. I received a shipping confirmation. The flowers were never delivered. The company never contacted me. I sent an email as instructed to on their website and no one responded. I called 19 times over the course of several days before anyone even answered the phone only to tell me that they could not provide me a refund and could not transfer me to speak with a manager that could. You cannot leave a voicemail. I asked to speak with a manger and was told it would take two to three days for a manager to call me to process my refund. After this call, I received an email from the helpdesk telling me that they refunded me my $19 in shipping costs for the order that never shipped and told me that if I do not want the flowers I ordered for Valentine's Day that I would have to ship the flowers back for a refund. I then received an email stating that when I placed my order they were out of stock and this was the reason my order was "delayed." My order was not delayed, it was never shipped because they did not have what I ordered and thought it was acceptable not to inform me of this and just ignore me when I asked for a refund. After several more emails I received a refund. By far, the worst customer service experience I have ever had and they keep making it worse. Still, no return call from a manager.

I wish I've read the reviews on this company before I ordered on Feb 10th 170€ flowers for Valentine Day. On Feb 14th the flowers have not been handed to DHL yet. The customer service said that DHL has lost the flowers (which I believe is an excuse, since many customers had the same experience) and that they could send the flowers within 1 day, Today (Feb 17th) my order is still missing despite the e-mails of complain. In the end, I've received this e-mail: "Thank you very much for reaching out to us. Don't wait longer really sorry probably it get lost :( We returned the money back to you.". I'm speechless.

Roses were not delivered on time, despite guarantee of timely delivery. Customer Service did not reply. No refund received so far.

Avoid this company at all cost, you will pay a lot for no services and no item either !! Like many other people, i have ordered on february 13 a present from their website for the Valentine day and payed an extra delivery service to be sure that the delivery will be done the 14 th before 12 AM. We are the 15 (7 PM) and nothing ! Wrote two comments and claims via their website : no answer. This company have to be ignored. Its a million scandale !

Paid extra for a service and product but to my surprise the order failed to arrive. Today its past 2 days past scheduled delivery and David claims when or if the order arrives than to refuse delivery and will issue full refund. Misleading advertisement and paid for insurance but company and after service complete let down. Thanks for ruining my day with my partner.

Same story as everyone else here: Order to be delivered on 13th Feb. No delivery, no news, no response from Customer service, parcel tracking shows that they created the label but never shipped the product. Is this a scam? Fortunately AMEX will get to block the payment if they don't deliver by 27 Feb (which would be 2 weeks late)

Do NOT spend any money on this scam of a company, I payed £165 for flowers to arrive on Valentine’s Day and guess what. They still haven’t turned up. Their customer services ignore your emails and their phone doesn’t work. I want my money back. How I’m going to get it, I have no idea.