The Million RosesReviews of themillionroses.com

Not only did roses arrive over a week after promised, the color was not what ordered, Customer service required that I jump through several hoops even though this organization made several unforgivable errors. I made no errors. I had asked them to send the correct color. They refused, implying that I was lying. All that they offered was a credit against my next purchase. Why would I want to do business with these incompetents again?

I placed a order for nearly one hundred pounds on 9 February it is now 1 march still no order keep gettting in touch about this my money was taken out of my account when order was placed they are saying there is nothing they can do I need to contact delivery company who they will not tell me who it is this is a terrible company with terrible customer service

Feels like a complete fraud - ordered as a gift and payed for express 24h shipping - 2 weeks later the package wasn't even handed to DHL - only after every day emails with very limited to no replies form customer support, I finally got my money back after I told them I will hand the issue to my lawyer.

Ridiculous company who refuses to tell me who sent me a gift from The Million Roses. So I receive a gift from The Million Roses with NO card enclosed. I write THREE times asking who sent me the gift and they say “we don’t have that information.” How goofy is that??

I should've came here first to see the reviews of this company before I spent money on their site! Basically, I ordered preserved roses to arrive here on a specific day, so I can receive it, wrap it up in a nice package with some other items and then send it to the country where my partner was visiting family in time for Valentine's Day. I spent an extra £15 on top of the normal delivery costs for this to be guaranteed. It wasn't. Really annoyed, as by the time it came, it was too late to send it on to reach her on time. Ruined the surprise and wasting money especially in this economic climate doesn't exactly feel me with joy! Sent an email to customer services and until this day...no response. Avoid spending your hard earned cash with The Million Roses company!

I paid extra money for shipping. I've been waiting for the product for over 11 days. It hasn't even been handed over to DHL yet. Customer service doesn't answer. Bad Facebook comments will be deleted. I will withdraw my money. If you want to surprise your loved one, I advise against this company.

The same as everyone else here, ordered two of the single roses for my mother and my partner. One arrived on time no replies since to my emails requesting the other be sent. Didn't even ask for a refund, will be contacting my bank to claim back the entire amount if no reply.

DON'T USE THIS COMPANY they don't deliver on time they took a wonderful gift that I had saved up for during these hard times and ordered on the 9th of Feb for a delivery on the 17th of Feb no issues right? even spent money for signed delivery to make it more flash. Nope, I got the flowers sure but on the 20th, and as for the delivery they just took a picture of them and left them in a shed in the pouring rain... I'm awaiting my money back for failed promises and failed delivery don't know how they have so many good reviews they must be buying them.