The Million RosesReviews of themillionroses.com

Response from The Million RosesMay 9, 2023

Dear Junedul Islam, We sincerely apologize for the disappointing shopping experience you've had with The Million Roses. We understand that the late delivery and unexpected shipping fee have caused you inconvenience. Please know that import tax is not supposed to be paid by the customer, and we apologize for this oversight. To rectify the situation, we will gladly refund the £60 import tax. Kindly contact us at [email protected] with your order number and details so we can process the refund for you. We appreciate your feedback and will work on improving our communication regarding delivery expectations and any potential fees. Your experience will help us enhance our service for future customers. Once again, we apologize for the inconvenience, and we hope to have the opportunity to regain your trust in the future. Sincerely, The Million Roses Team

Response from The Million RosesMay 9, 2023

Dear Rick Phares, We're deeply sorry to hear about the unfortunate experience you had with The Million Roses. It's disappointing to learn that we failed to meet your expectations, especially on such an important occasion as your girlfriend's birthday. We apologize for the confusion regarding your order and the unprofessional behavior you encountered from our customer service team. This is not the level of service we strive to provide, and we take your feedback very seriously. Please contact us at [email protected] with your order number and details so that we can investigate the issue and ensure you receive a proper refund. We're committed to making things right and learning from this experience to improve our service. Once again, we apologize for the inconvenience and disappointment we've caused, and we hope to have the opportunity to regain your trust in the future. Sincerely, The Million Roses Team

Response from The Million RosesMay 9, 2023

Dear Kevin Adams, We're truly sorry to hear that the flowers for your wife's birthday didn't arrive as expected. At The Million Roses, we always strive to ensure that deliveries are made on the desired date, and we apologize for any inconvenience this has caused. It's worth checking if the delivery company has attempted to contact you via phone or email regarding the delivery. In the meantime, we would like to investigate the issue and find a suitable solution to make things right. Please contact us at [email protected] with your order number and details so that we can look into the matter. Again, we apologize for the disappointment, and we appreciate your understanding as we work to resolve the issue and improve our service. Sincerely, The Million Roses Team

Response from The Million RosesMay 9, 2023

Dear Faranaz, We're deeply sorry for the disappointing experience you've had with The Million Roses. We apologize for the damaged bouquets you received and any inconvenience this has caused. We appreciate your feedback and are glad that our customer service was quick to respond and provide a solution. It's unfortunate that the carrier mishandled the packages despite our efforts to ensure the safe arrival of your orders. We will continue to work closely with our carriers to prevent such incidents from happening in the future. As a gesture of our commitment to making things right, we'd like to offer you a full refund for your purchase. Please contact us at [email protected] with your order number and details so that we can process the refund. Once again, we apologize for the disappointment, and we hope to have the opportunity to regain your trust in the future. Sincerely, The Million Roses Team

Response from The Million RosesMay 9, 2023

Dear Ronaldo, We're sorry to hear about the situation you encountered while trying to make a purchase from The Million Roses. It's important to clarify that our business has been operating for over 7 years, and we have served hundreds of thousands of satisfied customers during this time. We take pride in our reputation and the trust our customers place in us. While we're uncertain why your bank flagged the transaction as potentially fraudulent, we want to assure you that we're a legitimate and reputable company. If you have any concerns or questions, please don't hesitate to reach out to us at [email protected], and we'll be more than happy to assist you. We hope to have the opportunity to serve you in the future and show you the quality and care we provide to our valued customers. Sincerely, The Million Roses Team

Response from The Million RosesMay 9, 2023

Dear Jay Rahman, We're truly sorry to hear about the issues you've faced with your order at The Million Roses. We apologize for the inconvenience caused and any delays in communication. We assure you that our business is legitimate and committed to providing quality products and services to our customers. It's disappointing to learn that we've failed to meet your expectations in this case. Please contact us at [email protected] with your order number and details, so we can investigate the situation and find a suitable solution to address your concerns. We're here to help and make things right. Once again, we apologize for the inconvenience and appreciate your understanding as we work to resolve the issue and improve our service. Sincerely, The Million Roses Team