The Million RosesReviews of themillionroses.com

I have to say people amaze me. I placed a order to be delivered in Valentines Day. It was delivered however in less than prestine condition. Literally the roses were yellowish and crushed. The roses were Silver and black. How yellow got in there who knows. I ask for a refund. Here is the response like it's my fault they left the warehouse in this condition. We are truly sorry for this situation, rest assured we are here to help you in any way we can. After reviewing your order, I noticed that the shipping protection was removed and not included with your purchase. Since the protection was not included the order is not eligible for a refund, however, we can proceed with one of the following options: - We can send out an identical replacement of what you ordered, or - We can issue a full store credit gift card for the amount paid. Looking forward to your response. Best regards. Warm regards, Elizabeth I never even knew that insurance was a complete separate charge after you pay 160 dollars . Heck I mean any other place if the item arrived basically destroyed NO questions asked refund would be issued Nope not here. This is the worst place I have ever bought from the worst customer service and rude and unprofessional. Absolutely would I ever spend that kind of money with these inconsiderate people again. They don't care and it's about Greed. Please don't waste your money or time with this company. I'm appalled at the response like it's my fault. Like I'm the who packaged these.

Awful customer service. They refuse to refund me for an order miss delivered by their own carrier they chose. Claim I didn't purchase their phony insurance so they can't refund me only replace the order. No, I don't want your phony overpriced scam product and you failed to deliver it first why would I want a second?

I was shipped the wrong color. They did not come close to shipping to me by the day they promised- 10 days late.They refused to ship the correct color. Now that I have had them for a few months, the edges of the petals are turning gray where ever they touch the edge of the box.

UPS never received package #1. It was sent again and missed special event but it arrived albeit 3 days late The website claims 4.9/5 rating on 9k+ reviews. Trustpilot states otherwise 16% 5 star) Poor communication all round including sending the order details and cost to recipien (that spoiled the surprise) Awful company/service - Will never go here again. Do not believe anything on their website. Use Paypal......

I ordered a gift in August 2023. Called customer service within hours to make sure my name was added as the sender. I find out in December that recipient did not know who sent them the gift. Customer service bad.

Unfortunately all the time I been giving you 5 stars ✨ I have always given you five stars because of the service as it was good , I have spent several hundred pounds with you so far, on some flowers but I want to tell you that the last order I made in October I was very disappointed because I didn't receive the order, I paid the amount of 320 euros And I didn't even get the money back, my order went somewhere in Hungary and since then you keep lying to me that you are refunding my money, a month has passed and I still haven't received the money,shame on you I thought you were a reliable company ! Next time I will think twice about buying from you again ! Please all of you who have had problems with this company tag me on this post #londonflowers #Respect #respectheclient #flowerstagram #flowerbouquet #flowershop

Ho ordinato un bellissimo regalo 🎁 e scelto perché dal sito sembra molto carino perfetto e di lusso, ma in realtà non è proprio così il pacco non è arrivato ma la delusione è stata il loro disinteresse verso il cliente. Grandi disagi per cercare di comunicare, perdita di tempo e soprattutto ad un prezzo troppo alto. Il negozio era di Los Angeles

They’re scammers. I ordered well in advance they cancelled both orders and blaming me for cancellation when they are at fault. They’re not sending my money back either or making excuses like it will be processed. Terrible customer service and they take no accountability and blame the courier rather than owing up themselves. Will never order from them again and do not recommend anyone else to either.