The Luxury PergolaReviews of theluxurypergola.com

The Luxury Pergola company makes a great product and has wonderful customer service. They worked with me to ensure a delivery date that worked for my hectic schedule, answered my questions and ones from the company I used for installation, and were kind during all conversations. The pergola looks beautiful and we are very happy with the end product!

Working with Mark Haslem was amazing! He helped us design and work though installing my first system. The product was fabricated very well and look forward to installing many more of these systems in the future!

From my first contact through delivery of the Pergola, Mark was exceptional in his service. I came out to see the shop and he took me on a tour before sitting down and going through all of my options. He was available throughout the process to discuss construction and contracting questions and was always prompt and helpful. Strongly recommend this company for the quality of their product and their attention to the consumer.

Mark H did a great job working with me regarding my Pergola purchase as well as explaining the higher quality of your product as compared to some of your competitors I had been looking at ( Hanso, Pergolux) . Mark exceeded my expectations . He worked with me for several weeks as I was doing my research and answered all my questions.

Our design consultant, Mark Haslem, was great to work with! He was very easy to talk to and answered all of our questions and made us feel very confident about placing our order. Can't wait to get our pergola!

Mark Haslem did a great job in providing the answers to my many questions during the design process. His warm, relatable demeaner and keen product knowledge took all of the anxiety out of the purchasing process.

We don't typically write reviews on anything, but given the quality of the Luxury Pergola product, the overall complexity of our project, and the phenomenal guidance and support we received from our contact Chase Bess, we wanted to share our experience to others who are evaluating which pergola provider to work with. We found Luxury Pergola online as we initiated a large backyard renovation where the 20ft x 20ft pergola was going to be a focal point of the entire project. While not the most expensive provider we evaluated, Luxury Pergola represented a very sizable investment (for us) and we soon discovered that our project pricing was commensurate with initial white glove design and planning support, top of the line quality in terms of building materials, and a dedicated and responsive level of support post the completion of our project. From our initial call with Chase Bess where he answered every single question we had about all the design options, materials, finishes, functionality, and how best to ultimately fit the pergola to the non-standard deck/space we were building around, it was evident that Chase was really invested in Luxury Pergola and helping us make the right decisions on how best to move forward. After several design calls, we had our ideal pergola that perfectly fit our space and budget. It was a big investment, but we were ready to go! When the delivery arrived at our house (35 separate boxes), our general contractor was amazed at the quality of materials. We had a couple of minor questions as our contractor went through the three day install of the pergola at our house. Chase was available for two direct calls with our contractor to confirm technical details (that we had no idea about). The entire install process had a level of ongoing support you seldom receive from any company these days. Upon the completed install, our pergola exceeded all our expectations in terms of aesthetics and functionality. Everyone who has come to our deck area (20ft x 20ft) which includes the pergola, has gushed about how amazing it looks. It's really a show stopper and just makes our entire backyard the perfect experience we were hoping for. Bonus points for Luxury Pergola: Fast forward three months after we finished our install and we suddenly had an unexpected issue with the opening and closing of our louvres. We were worried that our contractor or electrician may have done something incorrectly, so we called Chase with our issue. Again, this is three months after we finished the project when most companies don't want anything to do with you. Chase immediately called us back, and via Facetime he personally evaluated all the potential issues (he wasn't overly concerned at all!). After about three minutes we found the issue being a loose zip tie that had slid down and was impacting the programing button within our control box. A quick tweak and we were back fully operational. Thank you Chase!! As you evaluate the multitude of options out there on the market for pergolas, we highly recommend Luxury Pergola on all fronts. You 100% get what you pay for and we couldn't be more happy with our decision to partner with Luxury Pergola on this beautiful addition to our home! Cheers, Casey and Alichia Paton

Purchased a 12 x 16 pergola this summer. Really great experience and solid product. Patrick helped me through the whole process. I needed to back and forth with my city building department to get a permit and Patrick helped me get multiple items they requested such as detailed engineering calculations. Delivery experience was also great. It shipped quickly and everything was well packed. The product is extremely well built and a lot of thought went into making the assembly process smooth for a DIYer. Very pleased with the result.