Theluxurydirect is listed under Jewelry & Watches.
Theluxurydirect (theluxurydirect.com) has 131 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Tristan W.
Be careful! I can only warn you to order here. I received the watches I ordered, but the customer service is non-existent. I contacted them several times and did not receive any reply. They advertise "Free Returns" but there is absolutely no way to return something, without customer service replying to contact attempts. If there is anything wrong with your order, good luck!
Amanda B.
Do not order! Scammers! Placed an order for a watch November 27th. They said 7-10 days. It is December 30th. Where is the watch?
PT
Horrible company. I purchased a watch in Black Friday. They sent a shipping notice the next day but after a few days the tracking was untrackable. After contacting them I was told they have a 7-10 wait period. After waiting the waiting period I was told that unfortunately my watch was “damaged” and they didn’t know when a replacement would be available. Ultimately got a refund after several tense emails but avoid at all costs…
Patricia R.
I bought a watch the first week of November , it’s Christmas Eve…. No watch, no response and no refund. No phone number or customer service. Very bad business
Mike B.
They do not disclose "handling times" and they carry no stock. If you order something they need to procure it, then they send it to you at some point. I realized this a couple days in and requested them to cancel the order, but they ignore any attempt to cancel. In other words, they won't cancel, even though they didn't get the product or ship it. That also means you will strike out if you want to return something, as there is no way they will acknowledge you. I finally had to open a dispute with Citi and am awaiting resolution.
Saj
TheLuxuryDirect website is fake I tried buying a casio watch from them and got a used and old watch. I emailed them the very next day and got the response from them saying that the watch that i have is not what they sent me. There is no point in getting into a fight. YOU will not get your money back. They are theives trying to rob you. NEVER buy from them. Chat is basically useless. try for yourself before you buy.. You message and will get a response from them in email after couple of days. There is no contact number to call them. Do not buy from them EVER.
Raidoc
They advertise expedited 3 day shipment at an extra cost but upon questioning of when shipping will occur all of a sudden they come out with a boilerplate email saying that even before shipping the lead time is up to 10 days. Never advised this at any stage of the order process. In trying to change the delivery address given they haven't even received the goods themselves, they flatly refuse. Cancelling the order gets zero response so the only solution is opening a dispute with the Credit Card Company. AVOID AT ALL COSTS
Melissa S.
Placed an order and my credit card was authorized, but they refuse to fulfill. They use Shopify, which allows a shipping address different from billing address. However they say that since my shipping address and billing address are different, they will not be able to ship to me. Horrible experience!
