TheluxurydirectReviews of theluxurydirect.com

Faulty product and terrible customer service A RADO watch I bought from The Luxury Direct Store is supposed to have 80hrs of reserve power per specification. However, the watch stops running after 9 to 10 hours of not wearing it. I reached out to customer service; they responded once asking for pictures of the watch and after that they never responded to my e-mails, and they flagged me out. In other words, they can receive my communications, but their web shows me that my correspondence does not go through. It looks like they are not responding so that their 14 days return policy has passed and they are not able to return the item. I recommend buyers to be cautious before buying any item from this merchant. It is worth it to buy from a retail store even though it could be a little more money.

They scan me out of $427 dollars never received my item and the tracking number they provided show item in post office. Contacted many times and they never returned my emails. They work out of a UPS store PO Box.

Please folks don’t buy anything on this website, because you will never receive your item. I don’t know why this website hasn’t been taken down yet, they are scamming people. The only mode of contact in their website is their email address and no telephone number which is a red flag in my opinion!

Received a pair of Gucci sunglasses, the glasses have broken twice in less than six months. I reached out because the glasses do have a warranty and was told to "take them to an eyeglass store", LD does not repair products and will not be "coerced" into refunding money. If they were actually Gucci retailers, they would be required to work on them. I gave them every opportunity to fix before leaving review or filing action in court.

These guys are not legit. I placed an order then tried canceling. They can not be reached by phone and take days to respond to emails and chats. They charged by card, took weeks to send the watch. I had it sent back but they had the balls to show my bank the shipping invoice even though I had a proof from USPS the watch was received by a mail center in Sugar Land Tx. This could qualify as a mail order fraud and needs to be investigated.

I have still not received my product more than a month after placing the order. They say it is stuck with USPS but cannot offer and follow up or support for a vendor they are responsible for. I am not convinced they have shipped it at all. I have requested a refund multiple times and am now forced to work through a fraud claim with my credit card company. Avoid and spend your money at a more reputable store.

Why isn’t there zero star preference? I had ordered some parasol sunglasses from them. It went on for about two weeks and then I contacted them and they made up a story that they were damaged and could not ship me another pair because they were out of stock but in the meantime I had gone on and tried to order them from other companies and they were out of stock everywhere, so I’m convinced that they never had them in the first place. Then they said they initiated a refund 10 days later and behold still no refund now customer service by the name of Austyn will not respond anymore, so I filed a claim with my bank as they suggested. They’re obviously stalling for some reason this place is the biggest rip off ever lesson learned.

Absolutely horrible wait time for a refund, THE FASTEST response time when trying to purchase and the slowest when trying to return and communicate I returned an item and they said they initiated the refund this refund took about a month to hit my account they wouldn’t provide any invoice nothing just that it’s being processed and it takes some time then they claim that it had already been refunded when it had not and when I demand a invoice the card used wasn’t even the last 4 of mine I have no idea who they refunded but it was not the card I used to pay for it on the invoice different card completely, I disputed the transaction of course it was taking a month and they wouldn’t return my money I was genuinely convinced I got scammed they ending up sending a week after the dispute never purchasing again