TheluxurydirectReviews of theluxurydirect.com

They suck. Waited over 3 weeks for them to say that item got damaged before shipping. Never gonna order anything they listing items that they don’t physically have.

Waited over 3 weeks with no contact until I asked where my order was. Mysteriously the item was “damaged” and cancelled my order. What a joke of a business

I made the purchase and never received an email update of the order. After 10 business days the order in my account said unfulfilled and no further updates. I had to cancel the order. Stay away from this company if possible, it will save you time. Purchase from somewhere else.

Like so many others who've reviewed this company, I experienced the exact same pattern. Ordered April 9th, told handling takes up to 10 business days. After 10 days with no movement I followed up — and got the response that appears in review after review here: "We discovered the item was damaged while preparing your shipment. It's on backorder and we're canceling your order." Word. For. Word. Worth noting: they don't charge your card until the item ships. Draw your own conclusions, but my personal take is that orders may be placed here without the inventory to back them up — and when they can't source the item at a price that works, it conveniently turns up damaged. I have no inside knowledge of their operation, but that's the only explanation that makes sense to me given what I experienced and what I've read from dozens of other customers. What I know for certain: I waited over two weeks, received nothing, and got a cancellation that reads identically to countless other complaints on this platform. Read the reviews before you order. I wish I had.

This website is fraudulent, probably a phishing scam. I think the positive reviews are fake. I ordered one item almost three weeks ago, and apparently it’s still being “prepared for shipping.” Not only did they never fulfill my order, they also never responded to my inquiries regarding the status and/or cancellation of my order. Stay away.

I have read the reviews and the complaints. Unfortunately i'm having the exact same experience. Exact same complaint exact same issues. They said my item was damaged and re-order, And there is a backlog. What is going on with the shipping backlogs ? They never contacted me to tell me this ( if it's true ). I hope they understand why i'm suspicious.

I purchased a pair of sunglasses, 15 days ago, 10 business days and I contacted the company about 4 days ago to get an update ( Maria ) customer service told me that they had 3 more business days to ship the item, I never got a tracking number I sent another email today asking for the shipping statues since it is now more than 10 business days and instead of contacting me they just cancelled my order, this company is a joke, I do not know how are they in business but I am sure they wont be for much longer acting the way they do.

Placed an order with expedited shipping. Emailed and called. Finally someone picked up a different day. Saying that they are on back order and the ones that were for me were broken. But no heads up email or nothing it’s been over a week and a half and had nothing ship out or no updates. The only email I got was that my order was confirmed 3 days after I ordered with 3-5 day shipping. It shouldn’t let you order with expedited shipping if they don’t have the item when I purchased… no notification courtesy email. It was supposed to be a gift and now I have to wait for the refund to post to buy somewhere else.