TheLuminLab specializes in offering unique, one-of-a-kind home decor for art enthusiasts and design aficionados who are looking for something truly special and distinctive to elevate the aesthetic of their living spaces. TheLuminLab's products range from beautifully crafted sculptures and wall art pieces to functional and artistic home accessories, all of which are designed with meticulous attention to detail and a deep appreciation for creativity. Is TheLuminLab legit? The answer is yes; you will get your shipment in perfect condition and fast. Is TheLuminLab a scam? Not by a long shot.
TheLuminLab (theluminlab.com) has 40 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
theluminlab.com
Website
theluminlab.com
Category
Decoration & Interior
Location
Casper, Wyoming
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 5% of reviews.
Latest
Most recent review: July 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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UPDATE: After posting the review below, the company contacted me saying a set of light filters must have been left out of the package I received.
They offered to send the filters, and asked if I'd amend my review after receiving them. I agreed.
I never received the filters and , though I've messaged them 3 times I've gotten NO response.
ORIGINAL: Nice detail, but not consistent with pictures on the website. The photos all depict it with a very warm, almost amber light - suitable for an ancient building. In reality, the light is daylight white, making the sculpture look very modern. Not bad, but I probably wouldn't have ordered if the pictures had been accurate
SF
S.F. A.
Beautiful product
Beautiful product! Arrive quickly and easily.
JR
J.R. T.
High quality and swift delivery.
High quality product, well packaged and swiftly delivered (Europe) Love it. Recommended!
WD
WD
Great purchase
Easy purchase, quick shipping, and a gorgeous product!
SR
sylvain R.
unexpected very high tax to pay to…
unexpected very high tax to pay to recover the package
UPS unable to delievr the packet to an UPS point
Response from TheLuminLabSep 10, 2024
Dear Valued Customer,
Thank you for sharing your feedback, and we truly apologize for the inconvenience you experienced with your recent order. We understand how frustrating it can be to encounter unexpected costs and delivery challenges.
Regarding the customs duties and taxes, these fees are determined by your country's customs office and are unfortunately beyond our control. As outlined in our international shipping policy, we provide free Global Express Shipping and free sales tax to 185 countries, but custom charges are the responsibility of the buyer. We always aim to communicate this clearly during checkout and will continue to improve the transparency of this information. Up on checking, we believe the custom fee was 20 euros.
For more details, visit https://theluminlab.com/policies/shipping-policy
We strive to provide clear information on this during the checkout process to avoid surprises, and we will continue to work on making this more transparent.
In terms of the UPS delivery attempt, we understand that they were unable to deliver to your chosen UPS point after first attempting to deliver the package directly to your home address. We regret any frustration this may have caused and recommend reaching out to UPS for further assistance in scheduling a new delivery or redirecting the package.
We value your business and want to ensure that your future experiences with us are much smoother. If there’s anything else we can assist you with or clarify, please don’t hesitate to reach out.
Best regards,
TheLuminLab Care
DC
David C.
Satisfied Customer
The most interesting aspect was certainly the idea behind the product. The lamp was well crafted, the packing suitable and safe, and the dispatch efficent. The promotion of the product was honest and reflected the product well.
AA
Abdulmalek A.
I was worried at first
I was worried at first. Then three days later, I got a message from the delivery guy with the package at my doorstep.
BG
Brandon G.
A great gift idea.
The Pantheon lamp I ordered arrived on time and was a great gift for my wife. Having both visited the site in Rome, Its a great memento of our travels. It's also a great conversation piece and puts out a good amount of ambient light.
