TheLuminLab Reviews | Read Customer Reviews of theluminlab.com

TheLuminLab Reviews | Read Customer Reviews of theluminlab.com

TheLuminLab reviews

Showing 6 reviews with 4 stars · Clear filters

Rasna
Apr 3, 2026
Great
Great, but a manual should be added, with the details on how to repair the lamp.
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Avery B.
Dec 15, 2025
Amending a previous review
I recently ordered the iLLum grandeur yet received some type of industrial part in my package. I originally posted on here, thinking I was scammed. Thankfully, I have been in contact with the customer care, and they are just as confused as I am. It seems that someone might have tampered with my package in the midst of it being shipped. TheLuminLab has been diligent in their investigation into this issue and will be sending me the item again. They have been a little slow to respond to my emails, but I now understand it is because they have a very small team of 3 craftsmen that craft each lamp as well as respond to emails. I look forward to receiving the true item I ordered and will leave another review once I have it.
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Elisabeth S.
Jan 14, 2025
Quality lamp
The lamp is beautiful, good quality and fine details. Although I was is bit surprised it came directly from China, and not from the USA, as the website suggests. Globally happy with my purchase. A little line appears at one place, but not that visible.
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sylvain R.
Aug 30, 2024
unexpected very high tax to pay to…
unexpected very high tax to pay to recover the package UPS unable to delievr the packet to an UPS point
Response from TheLuminLabSep 10, 2024
Dear Valued Customer, Thank you for sharing your feedback, and we truly apologize for the inconvenience you experienced with your recent order. We understand how frustrating it can be to encounter unexpected costs and delivery challenges. Regarding the customs duties and taxes, these fees are determined by your country's customs office and are unfortunately beyond our control. As outlined in our international shipping policy, we provide free Global Express Shipping and free sales tax to 185 countries, but custom charges are the responsibility of the buyer. We always aim to communicate this clearly during checkout and will continue to improve the transparency of this information. Up on checking, we believe the custom fee was 20 euros. For more details, visit https://theluminlab.com/policies/shipping-policy We strive to provide clear information on this during the checkout process to avoid surprises, and we will continue to work on making this more transparent. In terms of the UPS delivery attempt, we understand that they were unable to deliver to your chosen UPS point after first attempting to deliver the package directly to your home address. We regret any frustration this may have caused and recommend reaching out to UPS for further assistance in scheduling a new delivery or redirecting the package. We value your business and want to ensure that your future experiences with us are much smoother. If there’s anything else we can assist you with or clarify, please don’t hesitate to reach out. Best regards, TheLuminLab Care
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Judy K.
Mar 14, 2024
We’re impressed
Placing the order was simple, delivery was prompt and packaging was impressive. Our piece is even more beautiful than anticipated. Thank you.
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Danielle B.
Dec 23, 2023
A lot smaller than it seemed on the…
A lot smaller than it seemed on the pictures but very well made and beautiful nonetheless
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