Julianna G.
Customer service lacking
I’ve used Learning Liaison twice now, and my experiences have been very different. The first time I worked with them, they were wonderful—helpful, supportive, and the quality of instruction met my expectations. That positive experience is what led me to return. Unfortunately, this second time around, while preparing for the FTCE Science exam, the lessons felt lacking and didn’t provide the level of depth or clarity I needed. Because of that, I decided to cancel after my initial month. However, I was charged for an additional month on the same day I canceled, which was frustrating. When I reached out to request a refund, the response I received was not pleasant or customer-focused. Given that customer satisfaction should be a priority, this was especially disappointing. Based on this experience, I can’t recommend their services as confidently as I once did. I hope they improve both their lesson quality and how they handle customer concerns moving forward.