Richard S.
Troubles in vape city
Hello, I’ve been using your vapers for years now and although I enjoy the experience of upgrading my devices it seems like the older versions have a longer life span than the newer truva minis Or OG Jams. My second truva mini (first got confiscated at a concert) got jammed at the power port so I can’t charge it anymore. My first OG Jams had a faulty temperature control that wouldn’t set. You did replace it with one that cost me almost as much because I live in Mexico and well, it was pricey to get it here. Anyway your lifetime warranty is an overstatement since the rubber part that holds the screen dissolves and doesn’t hold the screen in place, this happened on both my OGs. Also while cleaning, the interior glass tube broke, so much for that one it’s completely useless. I would suggest you provide replacements for the rubber piece and the inner glass tube. Also claiming it’s a lifetime guarantee is misleading and false. Other than that I think your products are worth a try…wondering if they’re worth the price. I appreciate your interest in customer’s experience and send you my regards. Sincerely, a loyal customer ❤️



