Gerry P.
I've been reading the reviews
I've been reading the reviews, and I just have to wonder if these people are ordering from the same place I have been! The Kind Pen is the ONLY place I'll buy my vapes from! I've gotten the Covert, Covert 2.0, Slim Oil Wax Pen, Jiggy, Weezy, OG Jams, several of the EZ Pipes, and, my latest, the Glass Steam Roller. I'm planning on getting some more glass pieces, as well as whatever new pieces they come out with! Their products, lifetime warranties, and customer service have been TOP quality and very responsive! I've been a customer for over 3 years, and have never had a problem returning a device with their lifetime warranty! I've only had to return 2 devices out of all the devices I've purchased from them, because of the fine quality. One of the returns was from me breaking it, (which they still cover) and one device was defective. I wrote one email, and received a prompt reply. Of course they like you to send them a video of what's happening with it! Number one, they need to see what's going wrong, and number two, can you imagine how many people might try to rip them off? They don't usually require you to return the device, so any jerk could say their device was broken, get a new one, and give it to a friend, or something! And, of course they have you pay for the shipping of the new device! Have you seen the prices of shipping? They are a small company, not a rich corporation! I can't believe some of the ridiculous complaining about some of this stuff! I absolutely LOVE this company, and the people who work for them! Furthermore, I wish I could give them 10 stars!
Response from The Kind PenAug 13, 2024
Thank you for your support.



