TheKicksHub is built for one thing: real street style, because that’s what our customers live every day. Every product is chosen with intention, priced with respect, and delivered with care. Shopping with us means you’ll always have sneakers that fit your style and feel right. No need to stress about trends - we keep it simple, versatile, and exactly what you’re looking for.
Thekickshub (thekickshub.com) has 88 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
thekickshub.com
Website
thekickshub.com
Category
Clothing & Underwear
Location
Pittsburgh, Pennsylvania
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
They delivered like they said and it was in a timely manner. They kept communicating with me every step of the way and was very accommodating! I’m definitely shopping with them again, great customer service, great experience!
LL
Legendary L.
I thought this was official but …
I thought this was official but it took 15 days to come, when I opened my Jordan box it had a StockX verification tag, but I didn’t order these from them. Then realized these Jordan 5s are 100% Fake.. I feel ripped off but lesson learned I guess
TI
Tieasha
That's you guys really sent my order o…
That's you guys really sent my order o thought it was a scam will be shopping again
Response from ThekickshubOct 24, 2026
Hi Tieasha Watson!
Thank you so much for taking the time to share your feedback with us. We truly appreciate it.
It means a lot to know that you placed your trust in us, and we’re so happy we had the opportunity to serve you. Your support encourages us to keep improving and to continue bringing you better products and service every day.
We really hope to see you again soon 🥰💖✨
TR
Tiffany R.
I love the shoes
I love the shoes, The packaging came nice and neat, I love the quality and they also gave me a free pair of socks, I will definitely buy another pair and another pair
Response from ThekickshubOct 22, 2026
Hi Ms. Tiffany Roberts!
Thank you so much for taking the time to share your feedback with us. We truly appreciate it.
It means a lot to know that you placed your trust in us, and we’re so happy we had the opportunity to serve you. Your support encourages us to keep improving and to continue bringing you better products and service every day.
We really hope to see you again soon 🥰💖✨
JA
Joel A.
Size is wrong
I ordered size 13 and they were more like size 12. I tried to wear them for a little bit to make sure they wouldn’t fit a little better but they hurt my feet. They would not let me return them for a refund and said they don’t make a bigger size. I have probably 10 air Jordan’s from nike and their size 13 always fit right. If you order from these guys you might want to order a size bigger.
Response from ThekickshubOct 22, 2026
Hi Joel Aulner!
First and foremost, we’re truly sorry to hear that the shoes didn’t fit you as perfectly as you had hoped. However, we’d also like to kindly clarify a few important details, as we believe it’s only fair that the situation is understood in its entirety.
1. Each product listed in our store comes with a detailed size chart to help customers choose the most suitable size before placing an order. As you may know, shoe sizing can vary depending on the design, style, and construction of each model, meaning that two pairs labeled with the same size may not necessarily have identical measurements.
2. While size 13 is generally the largest size available for most of our styles, we do carry certain models in sizes 14 and 15, which we had also offered to you as possible alternatives.
3. Regarding the return, we'd respectfully like to clarify that we've never refused your return request, nor have we ever stated that you were not allowed to return the shoes. As explained in our previous correspondence, our return policy states that when the correct product and size have been shipped according to the customer's original order, return shipping costs for reasons unrelated to an error on our part are the customer's responsibility. Once the returned item is received in accordance with our return policy, we'll proceed with a full refund. Our intention has always been to find the most practical and reasonable solution for you. Since international return shipping can be quite expensive, we genuinely wanted to help you avoid spending additional money simply to send the shoes back. This is why we proactively offered an alternative solution by suggesting another style in a larger size, hoping it might be a more convenient option for you. Unfortunately, we haven't received a response regarding that particular offer, despite our willingness to continue discussing the available options and work toward a suitable resolution. We'd also like to emphasize that our alternative suggestions were simply offers made in good faith, never requirements or attempts to prevent you from returning your purchase. The final decision has always been entirely yours, and we fully respect your right to choose whichever option works best for you.
We truly value every customer who places their trust in our store, and we believe that clear communication, fairness, and mutual understanding are essential when resolving situations like this. We remain more than willing to assist you with the return process or explore the alternative options previously offered, depending on your preference. Thank you for taking the time to share your feedback. We genuinely hope we can resolve this matter together in a fair, respectful, and satisfactory way ☺️
SD
Scott D.
This company is great!
This company is great!! They got my order wrong, I alerted them of my problem, they immediately apologized and sent me the right product as well as let me keep the other pair of shoes as a gift, plus sent it with a brand new pair of Nike socks as well as rushed my product to me free of charge on my behalf..I plan on doing business with kickshub in the near future for me and my family!! 5 starts all the way!! Extremely satisfied
Response from ThekickshubOct 18, 2026
Hi Mr. Scott Duffer!
Thank you so much for taking the time to share your feedback with us. We truly appreciate it.
It means a lot to know that you placed your trust in us, and we’re so happy we had the opportunity to serve you. Your support encourages us to keep improving and to continue bringing you better products and service every day.
We really hope to see you again soon 🥰💖✨
WD
W.D. B.
I’ve bought (4) pairs of Jordan’s from…
I’ve bought (4) pairs of Jordan’s from the Thekickshub and let me tell you they are AWESOME 😎 and I recommend them to anyone who wants to buy a nice pair of shoes!! THEKICKSHUB IS WHERE YOU WANNA BUY FROM!! They will keep you informed of when your order is preparing for shipment to delivery!
Response from ThekickshubOct 15, 2026
Hi Mr. W.D. Barrett!
Thank you so much for taking the time to share your feedback with us. We truly appreciate it.
It means a lot to know that you placed your trust in us, and we’re so happy we had the opportunity to serve you. Your support encourages us to keep improving and to continue bringing you better products and service every day.
We really hope to see you again soon 🥰💖✨
KW
Kevin W.
Jordan 9
I just received my charcoal Jordan 9s...quality is top tier and the shoe is very comfortable. I look forward to making more purchases in the future. Satisfied customer
Response from ThekickshubOct 14, 2026
Hi Mr. Kevin Wallace!
Thank you so much for taking the time to share your feedback with us. We truly appreciate it.
It means a lot to know that you placed your trust in us, and we’re so happy we had the opportunity to serve you. Your support encourages us to keep improving and to continue bringing you better products and service every day.
We really hope to see you again soon 🥰💖✨