The Joint ChiropracticReviews of thejoint.com

These people are CROOKS. I called back in March of 2025 to cancel after getting a charge from them. I let them know I moved out of state and no longer wanted to continue services. They tried to get me to keep my membership as there are some locations in my new state, I said I wasn’t interested. The receptionist said my account would be cancelled. It’s now February of 2026 and I just saw on my account they’ve been charging me all along. When I called today, they basically said “too bad” and that she could do nothing for me because I never signed to cancel. THEY NEVER TOLD ME I NEEDED TO SIGN TO CANCEL. I asked for a manager but of course was informed she was “off today”. DO NOT SIGN UP WITH THIS COMPANY.

Discrimination service pull recurring card charged stalk and harassment at job and never in office with excuse and multiple times to pay took payments not asking to pay in office worst service after fraud investigation change number still change again less month meet in office comfort new card bigger problem they cause change card protected my account from a women doesn’t understand English traumatize a women at night at her job.

They fail to explain that you will be locked into paying recurring charges for months after your first month. They sent paperwork that they say I signed but I honestly don't remember doing so and if I did it was 100% not explained at the time of my first visit. In researching after the fact I see that this is their regular, predatory practice.

This practice is the definition of unprofessionalism and has genuinely made me question their medical ethics. I was over-adjusted on multiple occasions, which ultimately resulted in a herniated disc. That alone should alarm any prospective patient. On top of that, the constant staff turnover is so extreme that there is zero continuity of care — a serious red flag in any medical environment and a strong indicator of deeper management issues (which, after being exposed to the manager’s attitude, is not surprising). The administrative negligence is just as bad as the clinical care. I requested cancellation of my subscription/membership in June 2025 due to an overseas move. When I briefly returned to Denver in October 2025 after a 10-hour long-haul flight, I came in once out of desperation, fully expecting to pay out of pocket — only to discover my subscription/membership had never been cancelled. I was reassured again that it would be handled and that I would be refunded from my original June request. Months later, well into the new year, my card was still being charged. After repeated attempts to resolve this calmly and amicably, I was told the cancellation “didn’t go through” because I hadn’t signed a form — a form that was never once mentioned during either cancellation attempt. That is not a patient error. That is an operational failure. It gets worse. When the manager (Lauren) finally called, I asked her to call me back a few minutes later. Instead, she sent a text message accusing me of being rude, issued only a partial refund, declared the matter closed, and has since refused to speak with me. I all understand that staff have been instructed to hang up on me if I called to address the issue. Being injured under their care is one thing. Being dismissed, blamed, and stonewalled while they continue charging me is another. Moral of the story: If a medical practice cannot handle basic patient safety, communication, and billing integrity — believe them. They are showing you exactly how little accountability exists behind the scenes. This is not a one-off mistake; it is how they operate and they will certainly prioritise profits over patients. Proceed with extreme caution.

Being mislead by member ship. BEWARE! A place that puts money before their patient. I'm out of their. Never will use them again. BEWARE!!!!!! Membership is the biggest complaint!

The workers didn’t fully explain that there would be a recurring monthly charge. When called to question it they replied with “we don’t explain it but it’s on the tablet”. Both my husband and I now just go to an orthopedic doctor instead of risking our health with a chirpiractor. If you feel this is a better route I would stay away from franchise chiropractors. Visit a private practice and pay cash, if possible. Chiropractors can be great but not these guys.

The Joint S. Hulen. First I was very satisfied with the care I received at this location. My issue is with their office management. In October 2025, I took advantage of their $89 monthly membership plan as it was recommended by the Dr. I needed nine treatments which would have cost $55/per visit. On December 12th I submitted a cancellation request on their website. January 1, 2026 my debit card was charged $89. I have been trying since to get my money back. The only contact I had with the office manager is after I filed a dispute with my bank. The office manager refuse to answer the bank's questions citing being a health facility they are prohibited from discussing personal information. This occurred January 7th and because of fraud concerns the card used was cancel and a new one issued the same day. According to the office manager a refund was sent out on January 8th and returned on the 12th reference the canceled card. January 14th I stopped by S Hulen and was told manager was working trying to figure out how to return my $89. According to a phone call to my bank if the transaction was forwarded directly to the bank they would post it to my account. Today is January 27th and I am still waiting.

Went in for a short program and they signed me up for a monthly subscription without my knowledge. Took 7 months before I realized they were charging my credit card. They wouldn't refund but 3 months. Funny that they sent me a receipt for the short program but I never got a receipt for the one they say I signed up for. And I was less than impressed with the results from the times I went.