The Joint ChiropracticReviews of thejoint.com

The Joint Chiropractic - Mayfair at 4705 W. Foster in Chicago, IL. PREDATORY!!! They have been charging me for MONTHS for a contract I never committed to... no communication whatsoever. I came to this location 12/23/25 for terrible neck pain. Their locations are incredibly hard to get to for me and I informed them I'd try to return only for the neck pain in the immediate future but could not commit to a contract. As of 7/23/26 I noticed that there was a charge from The Joint, I called in to inquire and was told that I opted out of communication and that is why I have no emailed, mailed, text communications and that they don't send receipts that this is no longer a practice of theirs unless a customer request it. I went in for one time service due to painful neck pain. I never received a single form of communication that I had been committed to a contract, not even a receipt. This is quintessential predatory practices the only evidence I have of any transaction is the debit on my account. I NEVER signed up for a contract, I informed them several times during my visit that it was extremely challenging getting to the locations. I requested that my funds be refunded, they have refused, I've received no services. Due to no communication I wouldn't even had been able to cancel, This is dark pattern, subscription trap, it's purposely deceptive. I don't even have supporting documents because I was never sent a contract. They've charged me $210 for NO SERVICES.

Working for this company for several years, I've watched it morph into every major criticism I've ever heard about chiropractic. They will prescribe a boat load of unnecessary visits so that they can upsell you on a package or a monthly membership, and some groups of clinics will even go so far as to deceive their patients by withholding key billing information that would likely directly influence their decision to buy. They'll call the treatment plans "personalized," but they're virtually copy-pasted between each patient so that they can do exactly what I've described above. And they'll do all of it while telling themselves that it's ultimately in the patients' best interest. The staff can't speak against it without losing their jobs, so the higher ups just keep pushing it further and further. The ethical standards of this company are dropping at a ridiculous rate, and all for the sake of more profit. It's not just unethical in my opinion, it's wrong.

The Springdale Ar locations hurt my husband so bad he had to go the hospital and have x-rays. Then I told them that I wasn't coming back because my Dr told me only surgery would help my back. They didn't have me the sign the cancellation papers ( no I didn't know I was suppose to, they didn't explain the paperwork and I didn't know most of what it said because the type is so small I couldn't read it,) the next month they charged me another $69.00 for nothing. My attorney wants to file charges but I just want everyone to know DO NOT go there.

Same as many other reviews. They kept taking $ from my account. I was told multiple times that the owner would call back but never did. Don't go there and sign any papers!!! It will cost you!!!!!!!! Also they go so fast that a person can't relax a bit before they attach one's spine! Just get it over and on to the next person so we make lots of $$! l wouldn't go there if you care about your body and your pocket book ~ they keep taking $$ even if you stop going there. They have hundreds of my dollars with NO intent of caring to give it back.

I signed up in Jan and paid $188. Went a couple of times until I thought the last time they had a cracked rib in Feb. I called in early Feb and cancelled my plan. I hurt so bad I couldn't get there. Turns out I just noticed those crooks charged me $79 a month each month and it is the end of July now! WHAT A BUNCH OF CROOKS!!! I'M CONTACTING THE BETTER BUSINESS BUREAU SO THE PUBLIC CAN BE MADE AWARE OF THEIR DECEITFUL PRACTICES!!!

Illegal employees

I had been going to The Joint Chiropractic for routine treatment for back pain, and unfortunately my experience resulted in what I believe was a preventable injury. I am 6’8”, so I understand that my height can make certain medical equipment more challenging to use. During one appointment, I was instructed to lie face down on one of their chiropractic drop tables. I trusted that the table and positioning were appropriate for someone my size. During the adjustment, the chiropractor used the drop mechanism on the upper section of the table while applying significant downward pressure to my upper back/chest area. Because I was not properly aligned on the table, part of my chest remained supported instead of being positioned correctly over the drop section. When the chiropractor applied force and activated the table, I immediately lost all the air from my lungs and gasped in severe, audible pain. What upset me almost as much as the incident itself was the response afterward. Rather than stopping to fully evaluate what had happened or documenting the event, the chiropractor essentially brushed it off. To my knowledge, no incident report was completed, and there was little concern shown despite my obvious distress. After the appointment, I experienced chest and rib pain that lasted for months and affected my daily activities. Several nurses I work with at a nursing home believed my symptoms were consistent with a rib sprain, although I understand they were not providing a formal medical diagnosis. Regardless of the exact injury, I know that I was in significant pain for an extended period following this appointment. I was never offered a refund, compensation, or any meaningful follow-up regarding what occurred. If you’re a very tall person like I am, I encourage you to be especially cautious with chiropractic drop tables. Make sure you are properly positioned before any adjustment is performed, and don’t hesitate to speak up if the table doesn’t feel like it fits your body correctly. While others may have positive experiences, mine was painful and disappointing, and I hope sharing it helps someone else avoid a similar situation.

Despite speaking with the manager on 6/16/2026 and her confirming receipt of my cancellation form on 6/15/2026, I was explicitly told that my membership was terminated effective immediately. Yet I was charged again today. This charge must be refunded without delay. If this is not resolved promptly, I will escalate this matter and file a formal dispute with the Maryland Consumer Protection Department.