Molly
Not Resolving Issues Timely or Fairly
I have had an awful experience getting my order corrected from a shipment that got messed up due to the warehouse. Iuga has tried, but repeatedly failed, at helping me get the items replaced. Unfortunately it has been unsuccessful due to gift card codes and discount codes either not working (being "invalid") or not covering the cost of the original order without requiring extra payment on my end. I will not be shopping with IUGA in the future as this process is taking over a week and there is still no resolution.
Response from IUGAOct 27, 2025
Hi, we’re very sorry for the inconvenience caused. We’ve already explained the situation and provided a solution in our previous email. We look forward to your reply.



