Joy
Good product i think but awful service
Good product i think but awful service. Have a VERY clearly faulty cryopad which i have complained about but no action by company. Have sent MANY pictures and answered all questions and now havent had any correspondence at since Saturday. If the company can’t assist with a minor issue like this then what is the actual mask product guarantee worth??? Still within my 90 day return window so if this isn’t fixed ASAP then i will be returning mask for full refund.
Response from TheiniaOct 20, 2026
Dear Customer, We sincerely apologize for the frustration caused by the faulty cryopad and the delay in our communication. We understand your concerns, especially as you've already provided photos and answered our team's questions. This is not the level of service we aim to provide. We take product quality issues seriously and would appreciate the opportunity to resolve this for you as soon as possible. Please check your Trustpilot inbox, where we can follow up with you regarding your case and help arrange the next steps. Thank you for your patience and for bringing this matter to our attention. We are committed to making things right. Best regards, INIA Customer Service Team