The iFISH StoreReviews of theifishstore.com

Response from The iFISH StoreMar 19, 2020

Hello Tamra; We're very sorry to hear about the status of your aquarium. Since ich is caused by a protozoan parasite, and you are mentioning a fungal infection we are wondering which it is, what the fish look like at this point and what you used for treatment. We'd certainly like to help in recommending treatment and also compare tank parameters that we keep our Discus at and the environment they were introduced into. This is not saying that you had bad tank parameters but we have sometimes seen others maintain their Discus at different tank parameters and when ours arrive they become stressed by their new environment and prone to illness. Nevertheless, we'd certainly like to explore exactly what happened here because you placed a fairly large order with us. If you'd be willing to open communication with us, we'd be happy to explore this further. A good start would be for you to email us your tank parameters, appearance/behavior of the fish upon arrival and now as well as tankmates to [email protected]. We would like to help rectify the situation and turn this around for you. We thank you for your honest feedback and hope you will take us up on our offer of further investigation.

Response from The iFISH StoreFeb 4, 2020

Hello David; Our Assorted 10-Pack contains 2 each of five different strains of juvenile Discus. We'd like to look into this further with you and will be reaching out to you via email to help resolve the situation. Thank you for your feedback and please be on the lookout for an email from [email protected].

Response from The iFISH StoreJan 29, 2020

Hello James, We're sorry to hear that three of your Discus perished. We have a Live Arrival Guarantee and at times when fish perish shortly after that, we work with each and every one of our customers on the situation. We always follow through and have the utmost interest in your situation and ALL of our customers as has been expressed in other reviews. Although our response may have been a bit delayed, and we understand your frustration, our intentions are still the same. We would like to extend a credit on a future order or a refund for the 3 Discus that perished. We will be sending you an email with this offer and you need only respond to that email to let us know which you'd prefer. We are grateful for your feedback and want to reinforce that we do care about your situation. Please be on the look out for our email which you should receive within the next hour. Thank you.

Response from The iFISH StoreJan 22, 2020

Hello Jody; Thank you for your feedback. You received juvenile Gouramis and their distinctive coloration has not yet had a chance to develop. As they grow into adulthood along with a healthy diet and ideal tank conditions, you will see their coloration become more brilliant. We hope this explains the lack of coloration you are seeing in your fish. With that said, we're sorry that you were not immediately happy with your order and hope you are swayed by the changes you will see in your Gouramis over the next several weeks.

Response from The iFISH StoreJan 13, 2020

Hello Chris; We're sorry you were disappointed in your recent 3 and 4 inch Discus order. We typically don't get many negative reviews on our larger Discus so were a bit surprised to hear you were happy with the first order you placed and not the second. We work hard at consistency in size and quality of our Discus. We hope you reconsider and give us another try.

Response from The iFISH StoreJan 13, 2020

Hello Nathan; We're sorry to hear all of your assorted koi perished within 48 hours. We have a Live Arrival Guarantee but beyond that, if the fish perish so soon after receiving them we really like to look into the why's behind the situation so that we can work with the customer. If you'd be willing to open communication on this, we'd like to hear more about the pond parameters and the appearance and behavior of the fish upon receipt. Koi can be very hearty fish and we'd really like to understand the cause. If you are inclined to pursue this, please provide the requested info to us at [email protected] and we can open communications. Thank you for your feedback and we hope you will consider responding to us.

Response from The iFISH StoreDec 17, 2019

Hi Leroy; We’re sorry you’re disappointed in the size of our African Cichlid Collection. We carry 20+ varieties in various sizes but will take your feedback into consideration when reviewing our offering. The timing on receiving your fish is determined by when your order is placed, the 24-48 hour quarantine and the fact that we ship on Mon, Tues or Wed (whichever comes first following quarantine). So although we ship via UPS Next Day Air to minimize the time the fish spend in shipment, the end-to-end process can take a week. Unfortunately in your case, although we handed off your shipment to UPS in a timely manner, they dropped the ball on their end in getting the package on the plane that day. Once our shipments are handed off to UPS we rely on their operations to follow through. Nevertheless, we apologize for this happening on your order. In the end, we’re happy to hear that all your fish have successfully acclimated. And, we’d like to thank you for your feedback and your business.

Response from The iFISH StoreSep 26, 2019

Hello Luis; You had ordered our 2" juvenile Discus and we would really appreciate more feedback on what you felt made the Discus low quality. We take all of our customer feedback seriously and use it to constantly improve our business. We're sorry you were dissatisfied and if you're so inclined, we would really like a bit more detail on what you were looking for in your Discus. If you feel compelled to offer more detail, you can send it to us via email at [email protected]. Thank you!