The iFISH StoreReviews of theifishstore.com

Response from The iFISH StoreSep 8, 2021

Hello Leon; Thank you for your feedback. We’re sorry you’re not happy with all of your Koi. You received 2 Platinum Ogons and 3 Gold Ogons. Since we haven’t received any other communication from you that gives us more detail on which Koi you are unhappy with and why, we’d like to ask if you would submit photos of the Koi you are identifying as “bad quality” to us at [email protected] as a starting point to assess the situation. Also provide a bit of detail on the qualities of the Koi that you find undesirable. Then we can move forward from there. Thank you again for your feedback and we hope you reach out to us.

Response from The iFISH StoreFeb 20, 2021

Hello Reggie; Thank you for your feedback. We list our juvenile Discus as ~2 inches and they can range in size from 1.5 - 2.0 inches measuring from tip of nose to end of tail. We're sorry to hear that one has perished and one still appears smaller in size after 3 weeks. We typically feed our Discus frozen bloodworms and keep tank pH and temperature very steady. Would you say that the smaller Discus and/or the one that perished are/were getting their fair share of food? There is always the possibility that one Discus is just smaller in size but we like to take a look at all other possibilities. We wish your experience was a better one, hope the rest of the Discus are doing well and appreciate you taking the time to provide this feedback.

Response from The iFISH StoreFeb 19, 2021

Hello Daniel; In looking back at our email communication, you had reported that 3 fish had perished in transit. We emailed you back asking if you would like a refund or a credit on a future order for them. However, we never heard back from you. And now we see in your review that in total, 10 of your 20 fish perished. We genuinely like to work with our customers when there are issues but we can only do that when we are notified. We're glad that you liked the coloring and size of the fish and really would have liked to work with you to get to the root of the problem with them perishing. Thank you for your feedback. We're sorry you did not have a better experience and hope that you will consider working with us again.

Response from The iFISH StoreFeb 16, 2021

Hello Brett; Thank you for your feedback! To your point, juveniles do not yet have their distinctive color and markings yet. We're confident that with proper feeding and tank parameters, you'll be happy with how they look as they reach adulthood. Appreciate your business and your input!

Response from The iFISH StoreFeb 10, 2021

Hello Jeremy; Thank you for your feedback. We're sorry to hear that 3 of your cichlids had ich. Ich is a rather insidious protozoan and is widely prevalent. It can go undetected until a fish undergoes stress. There are many causes of stress in a fish's life including water temperature, water quality, tank inhabitants, improper diet, and a variety of other factors all contribute to stress, but one of the most severe causes of stress occurs during shipping of fish. Even though we do a thorough visual examination of our fish upon arrival in our facility, treat their tanks, perform a quarantine and do a final inspection before shipping, ich has shown up on occasion once a customer receives their fish. We advise to treat them with Ich Be Gone which should clear up the problem. We're glad you liked the appearance of the cichlids and hope, with treatment, the ich will quickly clear up in the 3 that were affected. Should you continue to have an issue, please feel free to contact us at [email protected].

Response from The iFISH StoreFeb 9, 2021

Hello Scott; Thank you for providing us with your feedback on your Strawberry Peacock Cichlids. And you are correct, we do not list Albinos on our site and don't order them from our supplier. However, on occasion , we have found that our shipment includes some Albinos mixed in with the Non-Albinos. We receive a large quantity of Strawberry Peacocks at once and do our best to separate them but apparently not thorough enough as is seen in your case. We apologize for the mistake and would like to extend a credit for $44.97 to cover the cost of the three 3 inch cichlids that you ordered. To use this credit, you simply need to mention that you would like to apply your $44.97 credit from Order No. 15939 in the Notes/Comments Section on your next order. We hope this rectifies the situation for you. We appreciate your business and hope to fulfill your aquarium needs again in the future.