The iFISH Store Reviews | Read Customer Reviews of theifishstore.com

The iFISH Store Reviews | Read Customer Reviews of theifishstore.com

The iFISH Store reviews

Showing 102 reviews with 2 stars · Clear filters

rudy D.
Aug 4, 2020
1/4 of fish arrived dead-recieved a…
1/4 of fish arrived dead-recieved a refund for them -another 1/4 have died within 2 days hoping rest make it
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Matthew B.
Jul 27, 2020
Problematic
Got my discus fish and within 2 days I got ich in my tank and it killed all my fish but 2, now I have had my tank for 2 yrs now and never had this problem I followed the integration instructions to the T and all of my levels were great but those fish maybe due to shipping or whatever were infected
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Scott W.
Jul 27, 2020
This is my second order of Discus from…
This is my second order of Discus from your company. The first order was amazing, fish looked great all arrived in perfect condition. This order arrived and my tetras were great, the shrimps were amazing, 3 of the 12 discus came in less than stellar. Clamped fins, super stressed. Currently I am treating them for Ick. I did appreciate you guys labeling each fish so it was easier to identify them.
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Mark B L S.
Jul 14, 2020
The 3 fish were beautiful, then death
The 3 fish were beautiful. After one week, only one of the 3 have survived. I’ve been operating my 90 gallon tank for 10 yrs. although I’ve had losses local stores stand behind their sales. Very dissatisfied. I’ll buy locally here after, as I have always done in the past. $100 for one 3” fish.
Response from The iFISH StoreJul 24, 2020
Hello Mark; We're sorry to hear that two of your Cichlids perished; especially since you seem to have been pleased with their appearance when you received them. We do have a Live Arrival Guarantee but are also willing to work with customers to understand why fish perish after several days. We would have been happy to open communication with you and discuss what you observed, what tank parameters you were maintaining, tankmates, food and feeding schedule. We certainly can appreciate that you are a longtime fishkeeper and are not questioning your expertise. We have had great luck with our Cichlids and when we have some perish in customer tanks, we like to pursue it. We wish you would have contacted us. Again, we're sorry this was your experience with us and also hope you'd be willing to work with us again now that we've expressed how we like to support our customers.
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Anibal O.
Jul 7, 2020
I paid for fish 2” plus long I got fish…
I paid for fish 2” plus long I got fish an 1” or less
Response from The iFISH StoreJul 23, 2020
Hello Anibal; We are assuming you were pleased with the other fish in your order so we'll just address the sizing issue on the juvenile Discus you ordered. Our juveniles are listed as ~2 inches and they can range in size from 1.5 - 2 inches. We really would challenge the statement that they were less than 1 inch. Nevertheless, we are sorry you weren't pleased with them. We are confident that with proper feeding and tank parameters they will quickly grow in size and coloring equal to the larger Discus you purchased.
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Kimberly B.
Jul 6, 2020
I wish i could give a better score
I wish i could give a better score, but due to the fact one of my fish was not healthy. It was stressed at the bottom of the bag, not swimming when i put in the tank. They did refund me for the fish but i still had this fish shipped and shipping was not reimbursed. I just would have loved to actually recieve a healthy fish on the first go.
Response from The iFISH StoreJul 23, 2020
Hello Kimberly; Thank you for your feedback. We're sorry you weren't pleased with your first experience with us. We have a Live Arrival Guarantee and we were happy to refund the fish that did not weather shipping very well. We don't refund shipping costs and do not make any profit from them which is why they are relatively lower than most offer. In your case, you can look at it as the shipping fee covering the Overnight shipment of your other fish that did survive. To be fair, we would take a big loss if we refunded shipping costs if 1 fish in an order perished during shipping. Of course, the goal is to not have any perish at all, but it happens. We hope you understand our policy a bit with this explanation and truly hope you would consider giving us another try.
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Liquid S.
Jul 3, 2020
Lacked resilience
Although beautiful, they lack resilience. All 24 of the African Cichlids arrived alive and looked great. After 2 days, I noticed ick that was on one of my existing tank mates (90 Gallon). I immediately started treatment. Within 5 days, all 24 fish died and the only fish left were the 6 cichlids & 6 danios that I bought at my local pet store. I literally flushed the money down the drain.
Response from The iFISH StoreJul 23, 2020
Hello Aaron; We are sorry to hear that all 24 of your African Cichlids perished. It's unusual for such a large quantity to perish within such a short period of time and we'd like to look into this further with you assistance to try and figure out the root cause. If you would be willing to open communication with use and provide some additional information we can take a closer look. Will you send the following information to us at [email protected]: appearance/behavior upon receiving the fish and after acclimation, tank parameters, food and feeding schedule. We certainly like to see every customer happy with their purchase and we'd very much like to work with you on this. We hope you consider communicating with us.
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Buddy D.
Jun 30, 2020
Ordered 6 discus three out of the six…
Ordered 6 discus three out of the six did seem right from the start always hiding never eating they got big white blotches on them and after trying everything I could they died after a week the other three are fine
Response from The iFISH StoreJul 1, 2020
Hello Buddy; We're sorry to hear about the issues you had with three of the Discus you received. We really like to work very closely with our customers and be alerted immediately when a problem is spotted. This way we can rectify the situation. Whether it's finding the root cause of the problem, treating the fish or issuing a credit or refund, our main interest is ensuring the customer has healthy fish from us and they are pleased with their overall experience. We can only accomplish that if our customers notify us at the first signs of a problem. It doesn't appear that you tried to call us or email us between the time you received your order and the Discus perished. We genuinely wish we had the opportunity to address the problem early on. We are very sorry you were disappointed in your experience with us. We hope you'll be willing to give us another try. Thank you for your honest feedback.
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