ARL
Fish Delivery
Update: Dear iFishstore Customer Service, I am writing to sincerely apologize for an error in my recent feedback regarding my discus fish orders. Upon reflection, I realize that I mistakenly posted feedback meant for another online store with a very similar name. This was not my intention, and I deeply regret any confusion this may have caused. I want to take this opportunity to express my genuine satisfaction with my orders from iFishstore. The packaging, delivery, and the health of the discus fish were all exceptional, and I am very pleased with the level of care and quality that your team delivers. Thank you for your understanding, and again, my sincerest apologies for the mix-up. ———— The review was meant for somethingsphishy: Unfortunately had several issues with my delivery. The most concerning problem was that one of the fish arrived dead, which is unacceptable for a live animal shipment. The water quality was poor, with an unpleasant odor that indicated potential problems. Even more concerning was the extremely low water level in the bags, which likely stressed the surviving fish during transport. While the store did offer a refund, it doesn't compensate for the poor treatment of these animals. The shipping conditions were inadequate for live creatures, and as someone who cares about animal welfare, I found this very disturbing.
Response from The iFISH StoreOct 30, 2024
Hello Aniko; Thank you for sharing your feedback and your concerns about the fish you received. We take the care and welfare of our fish extremely seriously, both in our facility and throughout our packing and shipping process. At our facility, each fish is carefully monitored in both inventory and quarantine tanks, where we maintain strict standards for water quality, health, and environmental conditions. When our fish are selected for shipment, we quarantine them to inspect them for any health issues and they are not fed in that period of time so that they will not deposit a great deal of waist in the packaging bag within the 24 hours or less that they spend in the that bag during overnight shipment. We understand how important it is for our customers to feel confident that their fish arrive safely and in the best possible health, and we’re continually refining our shipping methods to minimize stress and ensure adequate water levels. Your feedback is invaluable in helping us maintain and improve our standards, and we’re deeply committed to making sure your concerns are fully addressed. Thank you for bringing this to our attention and for caring so deeply about the welfare of these fish. Regarding your recent experience, we’d appreciate further communication to understand more about the specific water condition and levels in the affected bag. We’d also like to know if the bag showed sign of leakage during shipment. This will help us investigate and identify any issues that may have occurred in packing or transit. We are assuming based on your communication with us directly and in this review, that only one bag was affected. You can submit this information to us at [email protected] if you are willing. Thank you.