The iFISH StoreReviews of theifishstore.com

Response from The iFISH StoreJul 18, 2022

Hi Steven; We're certainly sorry to hear that three of your Cichlids perished. You are right in pointing out that the shipping causes stress on the fish. We try to compensate with our packing procedure and overnight shipping but unfortunately, some are lost in transit. If they do not arrive already perished and just in a weakened state, we like to work with the customer to truly identify the root cause though. Many times we have been able to work with the customer to revive them and all is well. We thank you for your business and taking the time to provide a review.

Response from The iFISH StoreJul 6, 2022

Hello Walter; Thank you for taking the time to provide this review. We're sorry to hear that two of your Discus perished. We're hoping that you're pleased with the rest of the assorted Discus in your order and that they are thriving. If we can be of any assistance, please feel free to contact us at [email protected]. Thanks again for your feedback and for your business.

Response from The iFISH StoreJun 7, 2022

Hi Kelly; We really were sorry to hear seven of your Cichlids perished after arriving safely after shipment. As we mentioned in our email, we always like to try and better understand what could have happened by reviewing water parameters, tankmates, feeding and observed appearance/behavior after acclimation. Unfortunately, we didn’t have that available early enough to potentially save the fish nor does our policy include replacement after several days in your tank. We’re very sorry you lost your Cichlids. We certainly hope that you will consider working with us again and allow us to communicate early on when there is any observable problems with the new additions to your tank.

Response from The iFISH StoreMay 18, 2022

Hello Nemesio; We are sorry that 3 out of 10 of your neon tetras perished in shipment. Unfortunately, that does happen on occasion and we are always happy to provide a refund for the fish that perished. And thank you for notifying us quickly. With respect to the shipping fee, it is pretty much industry standard to not refund the shipping fee when some of the fish perish in shipment. That shipping fee funded the overnight shipment for all of the neon tetras that you received. In the limited cases where all fish perish in shipment, we will typically send out a replacement shipment at no cost to the customer. There's no way around the cost of shipping a box of water that weighs 6-8lbs for overnight delivery. We make no profit on our shipping fees so that the cost stays very competitive. We understand that the shipping fee is sometimes greater than the cost of the fish. Our customers usually weigh the pros and cons of purchasing a certain quantity and/or type fish online keeping this in mind. It's our hope that our customer service, quality of fish and competitive pricing make it worthwhile.

Response from The iFISH StoreMar 31, 2022

Hello Linda; You had placed two orders with us for African Cichlids; one immediately after another. In reading your review, it sounds like for both shipments (one arrived at your address on March 1st and March 10th), the fish arrived grayish in color and perished? We're not sure if they all perished together in the same timeframe or shortly after you acclimated them? We need a little more information on when they perished, their behavior once acclimated and tank parameters to better assess exactly what happened here. While stress from shipment may cause Cichlids to temporarily lose color, they should overcome it once acclimated properly in a healthy tank with a good feeding schedule. We certainly wish that you would have notified us immediately upon receipt of the shipments so we could have jumped right into assessing the problem. We would have liked the opportunity to work with you on it as the problem unfolded. We're always happy to work with customers who either call or email us, with photos if that would be helpful, in order to rectify things. We're very sorry that you lost $250 of fish!

Response from The iFISH StoreMar 30, 2022

Hello Cressie; We'd really like to address the issue at hand here but need a little more information. We only have our records to go on and see that you placed an order on October 9th, 2021 for Guppies, Rainbow Fish and Barbs. We sent an order acknowledgement email that day. We shipped your order on October 12th and sent a shipping notification email to you. The package was delivered on October 13th. We searched for any emails from you in our archives but could not find anything. Nor were there any records of a phone call. So we're left in the dark as to your frustration over your order. Since you received your fish from us over six months ago and are still frustrated, we'd really like more information so we can address the problem. That's a long time to be frustrated! At your convenience, and if you so desire, please let us know in a bit more detail what the specific issue through email at [email protected]. Thank you!

Response from The iFISH StoreMar 26, 2022

Hello Shay; We're very sorry to hear that your Blue Lobster and Pleco perished. We really would encourage you to reach out to us, or any supplier, if your fish/invertebrates begin to look unhealthy shortly after the warranty period. We possibly could have helped turn the situation around if we were right on top of it. We're sorry your experience with us was not a better one and hope you'll give us another try.